Icertis Application Support
Exp:7+ Years
Location: Remote

Key Responsibilities:

• Provide day-to-day support and maintenance for the Icertis Contract Management system.

• Troubleshoot and resolve user issues related to contract creation, workflows, integrations, and reporting.

• Collaborate with business users to understand requirements and translate them into functional solutions within the Icertis platform.

• Assist with system configuration, updates, and testing of new releases or patches.

• Monitor system performance and proactively identify potential issues.

• Document support issues, resolutions, and best practices to build a comprehensive knowledge base.

• Coordinate with the Icertis product support team and other IT departments for escalations and complex problem-solving.

• Provide training and guidance to end-users on Icertis functionalities and best practices.

• Participate in user acceptance testing (UAT) for new features and enhancements.

• Support data integrity and compliance by ensuring contracts and metadata are accurately maintained.