Specific qualifications for this position include:

• 3+ years of experience in a customer and technical support role required
• 1+ years of programming experience with Java required
• Exceptional problem solving and troubleshooting skills
• Exceptional written and verbal communication skills
• Ability to multitask and thrive in a dynamic, small company environment
• Proven ability gathering customer requirements and translating into new products or product features
• Ability to work well both independently and as a member of a team
• Bachelor’s degree in Computer Science or related field or equivalent experience
• Version control experience (e.g. Subversion, Perforce, Clearcase) a plus
• Experience with Active Directory and LDAP configuration a plus
• Experience with Databases (MySQL, MSSQL Server, Oracle) a plus
• Experience with help desk ticketing system required, experience with FogBugz a plus