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Posted 1mo ago

Junior Google DialogFlow Engineer

@ Miratech
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India
RemoteFull Time
Responsibilities:Design chatbots, Develop components, Integrate systems
Requirements Summary:2+ years with Google Cloud Contact Center AI Bot framework; Python backend; NLP/ML; Dialogflow CX and Playbooks; SQL; API integrations; bachelor’s degree; strong troubleshooting.
Technical Tools Mentioned:Google Dialogflow CX, Python, NLP, ML, SQL, APIs, Google Cloud Contact Center AI Bot, Dialogflow CX Playbooks, Microsoft Bot Framework
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Job Description
Company Description:

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description:

Miratech is looking for a Junior Google DialogFlow Engineer (Python) to join the Bot Development team and help build next-generation conversational AI solutions across cloud platforms. In this role, you will design, develop, and enhance intelligent chatbots and voice bots using Google Cloud Platform technologies, with a strong focus on Dialogflow CX and its LLM-powered Playbooks capabilities. You will contribute to delivering scalable, high-performance conversational experiences through advanced AI capabilities, backend integrations, and modern cloud-native architectures.

Responsibilities:

  • Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, Dialogflow CX
  • Craft clean, efficient, and maintainable code adhering to industry best practices and standards.
  • Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem.
  • Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations.
  • Leverage natural language processing (NLP), LLM and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs.
  • Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions.
  • Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement.
  • Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development.
Qualifications:
  • 2+ years of hands-on experience with the Google Cloud Contact Center AI Bot framework.
  • Hands-on experience with Python for backend development, API integrations, and chatbot orchestration
  • Proficient in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI.
  • Extensive experience with the new LLM (playbook) feature in Dialogflow CX, as well as traditional Dialogflow CX functionalities.
  • Solid understanding of Google as a Software-as-a-Service platform.
  • Proven troubleshooting and analytical skills in complex, distributed environments.
  • Familiarity with SQL and experience working with relational databases.
  • Experience integrating web services into applications.
  • Bachelor’s degree in a technology-related field or equivalent experience.

Nice to have

  • Familiarity with automated testing practices.

We offer:

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 
Additional Information:

All your information will be kept confidential according to EEO guidelines.