Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 740,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
The position is оn 24/7 shifts and is open only to Sofia.
We are looking for a person to join our Infrastructure Support Team as Junior Monitoring Engineer. We offer challenging work across different projects.
To keep it short, below are some key responsibilities:
• Actively monitor our customer’s infrastructure (servers, networks, storage, load balancers, databases,…) and respond to critical issues in a quick and efficient way
• Troubleshoot technical issues to restore the availability.
• Plan, execute, and/or participate in technical migrations and maintenance
• Clear communication with customers (about requests, incidents & maintenance) through our ticketing system
• Work together with and escalate more technical issues towards colleagues from Bulgaria and Belgium
• Provide clear communication and reporting about what happened during your shift, hereby ensuring proper and timely follow-up by your colleagues
• Ensure production systems are available and operating as defined in Service Level Agreements.
• Drive incident and outage resolution and communication.
• Facilitate restoration of service to the production environment.
• Establish disaster recovery procedures and maintain data retention practices.
Technology Stack Used & Required Knowledge:
• Experience in Operating Systems
• Basic knowledge of Linux (Ubuntu) - hands-on experience is considered a plus.
• Basic understanding of Windows Server environments - hands-on experience is considered a plus.
• Strong troubleshooting abilities across systems and applications.
• Basic understanding of virtualization technologies
• Familiarity with public cloud platforms such as AWS or Azure - certifications are a plus.
• Basic knowledge of web servers and load balancing concepts.
• Understanding of SQL database administration concepts - considered a plus
The Rest of the qualities, you know them:
• Fluent in English, both verbal and written.
• Excellent communication skills and ability to collaborate effectively within a team.
Аdvantage, but not mandatory:
• Intermediate proficiency in Infrastructure Design.
• Bachelor's Degree in relevant field of studies
Benefits:
• Certification
• Career Counselling
• 25 day paid vacation
• Flexible home office policy
• Options to buy shares
• Luxury health & dental insurance
• Food vouchers
• Multisport cards
• Employee Assistance Program
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
