Your tasks
- Providing first-level technical support to end users (hardware, software, network, and access issues):
- Accepting end-user phone calls and emails;
- Classifying incidents and requests and logging tickets as required;
- Taking end-to-end ticket ownership on behalf of customers;
- Escalating issues to the next higher support level if required;
- Providing initial solutions within prescribed use cases;
- Documenting and updating incidents and requests;
- Supporting users in creating requests, e.g. for backup and restore requests;
- User administration (mailboxes; user accounts; lock/reset Password, folder access);
- Collaborating with team members on IT improvement initiatives;
- Collaborating closely with senior team members to gain practical knowledge and mentorship.
Your Profile
- Familiarity with Windows Operating System and enterprise IT environments;
- Experience with Windows and Microsoft client products;
- Solid hardware knowledge;
- Good team player with high ability to work in cross-locational and international teams;
- Very good knowledge of English and German;
- Currently enrolled in a Computer Science or related degree program.
In return, we offer:
- Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work-from-home and work from abroad opportunities;
- Luxury package of additional health and dental insurance;
- Food vouchers in the amount of EUR 80 monthly;
- 6 additional annual days off for exceptional circumstances
- Employee assistance program for psychological, financial and legal consultations;
- Multisport card;
- Annual contribution of EUR 153.39 net per child for a summer camp/school/kindergarten for children up to age of 15;
- Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
- Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
- Friendly and supportive multicultural environment, open to new opinions and ideas.
Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.
The company
Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.
As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for a Junior Technical Support Engineer with German in our Digital Workplace team.
Within the cluster Digital Workplace, we provide a global end-to-end operation of workplace services (hardware and software at the workplace, CapCom, all phones, collaboration tools, SharePoint, Office 365, etc.) and customer-oriented continuous innovation. This includes vendor/supplier/outsourcing management as well as strategic development of workplace services, product, and hardware management up to various service offerings regarding end-user support or digitalization activities.
You will be involved in all activities regarding End User Support tasks of our “1st Level Support Structure”. This is a hands-on opportunity to gain real-world experience in IT support, troubleshooting, and user engagement within a dynamic enterprise environment. It aims to provide you with essential work and IT skills and prepare you for a future employment and continuing career within our Digital Technology Center.
Contact
Apply now with your up-to-date CV in English!
Due to the high volume of applications, we contact only the candidates who best match the role requirements. If you do not hear from us within 14 days, please consider that we won't proceed with your application at this stage.
