About this Position
We are looking for a strategic and results-driven Key Account Manager (KAM) to manage and grow our most important customers. In this role, you will be responsible for developing long-term partnerships, driving sustainable business growth, and translating customer needs into actionable commercial strategies.The KAM acts as a trusted advisor for key clients, aligning their business priorities with our capabilities, while ensuring profitability and execution excellence. This role requires strong commercial acumen, strategic thinking, and the ability to collaborate cross-functionally to deliver customer-centric solutions.
What you´ll do
Account Strategy & Growth
- Define and execute global, regional, or local account strategies aligned with company objectives
- Develop annual revenue plans, including Key Plan (KP) and Target Plan (TP)
- Identify new business opportunities and drive business development initiatives within assigned accounts
- Translate customer strategy and priorities into a joint innovation and growth roadmap
- Lead new customer acquisition strategies, especially within chain and prestige accounts
Customer Relationship Management
- Build and maintain strong, long-term relationships with key stakeholders, including C-level executives and decision-makers
- Act as a trusted partner by understanding customer needs and anticipating future opportunities
- Drive customer engagement initiatives and strengthen account loyalty
Commercial Excellence
- Define account-specific pricing strategies and lead contract negotiations
- Ensure compliance with commercial policies and fulfillment of contractual commitments
- Drive solution selling and secure customer approvals for new initiatives and product launches
Execution & Cross-functional Collaboration
- Align and coordinate internal stakeholders (marketing, supply, finance, operations) to execute account strategies
- Lead and support junior KAMs, fostering capability development within the team
- Optimize sales processes and ensure operational excellence within the country/region
Performance Management & Analytics
- Deliver against key account targets (KP/TP, OSG, profitability, and customer contribution)
- Monitor and analyze financial KPIs, proactively identifying risks and opportunities
- Manage sales forecasts, track performance, and ensure accurate reporting
Operations & Administration
- Ensure timely and accurate completion of administrative tasks related to account management
- Maintain updated sales forecasts, account plans, and monthly business reviews
- Support internal planning cycles and reporting requirements
What makes you a good fit
- Bachelor’s degree in Business Administration, Marketing, or related field
- Proven experience in Key Account Management, Sales, or Commercial roles
- Strong negotiation and strategic planning skills
- Ability to manage complex accounts and multiple stakeholders
- Analytical mindset with strong financial acumen
- Excellent communication and relationship-building skills
- Fluent in English (advanced level)
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Flexible Benefits
- Meal vouchers
- Savings fund
- Friday early finish
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
