Laundry Processor Job Description

Laundry Mountain

JOB TITLE: Laundry Processor

JOB TYPE: Part-Time

SUPERVISOR: Laundry Processing Supervisor and Store Manager

Laundry Mountain's mission is to build one of the best full-service laundry companies in the country while serving our community with excellence, consistency, and care.

We are building a premium service brand that requires disciplined systems, high standards, and team members who take pride in their work.

POSITION SUMMARY

• The Laundry Processor is responsible for safely, accurately, and efficiently processing

customer laundry orders for both Pickup & Delivery and Drop-Off services.

• Quality and accuracy of customer preferences is our top priority. Speed is a very close

second.

• We will never sacrifice customer accuracy for speed — but we expect both.

PRIMARY RESPONSIBILITIES

• Process assigned orders accurately and efficiently.

• Follow all customer-specific instructions.

• Inspect garments before and after washing.

• Maintain strong and steady production pace.

• Strictly follow all Standard Operating Procedures.

• Support teammates and contribute to a culture of accountability.

PERFORMANCE STANDARDS & KPIs

• Minimum Required Performance: 30 lbs per hour average measured over a rolling 2-

week pay period.

• Failure to maintain this minimum may result in coaching, retraining, or formal

performance review.

• After the initial 90-day probationary period, failure to consistently meet the 30 lbs

per hour average may result in disciplinary action, up to and including termination of

employment.

• Company Benchmarks: Strong processors average ~45 lbs per hour. Rockstar

processors reach 55–60 lbs per hour while maintaining high Quality Control

standards.

BONUS STRUCTURE

• Processors exceeding 30 lbs per hour average may qualify for a production bonus.

• Bonus eligibility requires meeting all Quality Control standards and strict compliance

with SOPs.

• Higher verified production with clean QC results results in higher bonus opportunity.

BONUS PENALTIES & COMPLIANCE STANDARDS

• Failure to follow required procedures may result in partial or full removal of bonus

eligibility.

• Examples include (but are not limited to):

o Failure to spin the washer drum before and after loading items.

o Failure to properly measure cleaning products before pouring.

o Pouring cleaning products directly into the soap tray from the bottom.

o Skipping required quality checks or ignoring customer instructions.

• High production numbers do not excuse procedural shortcuts.

QUALIFICATIONS & PHYSICAL REQUIREMENTS

• Ability to read and write English clearly.

• Strong attention to detail and reliability.

• Physical ability to lift up to 55 lbs regularly.

• Ability to stand for extended periods in a fast-paced environment.

ADVANCEMENT OPPORTUNITIES

High-performing Laundry Processors may advance into:

• Laundry Processor Supervisor

• Store Manager

Promotion is based on performance metrics, quality results, leadership ability, and

accountability.

OUR STANDARD

• We operate with ownership, accountability, discipline, pride in execution, and

commitment to excellence.

• If you want to work in a company where performance is rewarded and standards are

enforced, this is your opportunity.