Lead Desktop / Client Server Engineer

Koniag Data Solutions, a Koniag Government Services company, is seeking an experienced Lead Desktop / Client Server Engineer to join our team in Arlington, VA. The ideal candidate is a seasoned technical leader with a strong background in Windows environments, virtualization technologies, and IT service management. This individual will oversee and lead a team of system engineers and system administrators, driving excellence in the provisioning, installation, and support of enterprise infrastructure. The ideal candidate is passionate about technology, committed to continuous improvement, and capable of applying their expertise to solve complex, real-world IT challenges in a government environment. A Top Secret security clearance is required to support Koniag Data Solutions and our government customer in Arlington, VA.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The Lead Desktop / Client Server Engineer will serve as a technical lead overseeing a team of system engineers and system administrators responsible for the provisioning, installation, and support of Windows Server and VMware infrastructure, Active Directory domains, VDI, VMware vSphere, and VMware Horizon environments. This individual will play a critical role in ensuring the stability, security, and efficiency of enterprise IT operations while also contributing to broader service management and governance activities.

Principal responsibilities will include but are not limited to:

• Lead, mentor, and oversee a team of system engineers and system administrators in day-to-day operations and project-based work within a Windows environment.
• Oversee and contribute to the provisioning, installation, configuration, and ongoing support of Windows Server environments, VMware vSphere, VMware Horizon, VDI solutions, and Active Directory domains.
• Provide comprehensive Service Support activities including incident management, problem management, configuration management, change management, release management, enterprise architecture management, and account management, applying quality assurance practices to ensure optimal service operations and minimize adverse impacts on business operations.
• Lead Incident Management efforts to restore normal service operations as quickly as possible, coordinating resources and communication to maintain the highest possible levels of service quality and availability.
• Drive Problem Management Services to identify root causes of recurring incidents, minimize adverse impacts on the business, and initiate corrective actions to prevent recurrence and improve overall IT infrastructure stability.
• Assist with Data Analytics solutions that enable data-driven decision making by providing insights extracted from large data sets, including the development and maintenance of dynamic dashboards that deliver predictive insights to improve efficiencies, support cost savings, and inform strategic organizational decision-making.
• Provide consolidated support services to maintain enterprise architecture frameworks, including capturing, documenting, and actively monitoring enterprise architecture to ensure compliance, capacity, sustainability, security posture, and identification of recommended enhancements and efficiencies within the operational infrastructure.
• Support NIST-defined Risk Management Framework (RMF) activities, including producing and maintaining security documentation, maintaining and updating RMF compliance artifacts, contributing values for technical controls, supporting automated continuous monitoring activities to ensure ongoing Authorization to Operate (ATO) compliance, and proactively communicating IT operational status that may impact the ATO process.
• Provide Special Support Services including special installations and deployments, maintenance, break/fix activities, software upgrades, and other technical activities such as training.
• Deliver VIP support for designated Executives and provide periodic event support via walk-in, remote, or onsite locations as required.
• Collaborate with cross-functional teams, stakeholders, and organizational leadership to ensure IT services align with mission requirements and support overall business objectives.
• Develop and maintain technical documentation, standard operating procedures, and operational runbooks.

Education and Experience:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field from an accredited college or university, or equivalent work experience.
• 10+ years of experience in Desktop / Client Server Engineering, system administration, or a related IT infrastructure discipline.
• 3+ years of experience in a management or team lead role overseeing system engineers and/or system administrators.

Required Skills and Competencies:

• Top Secret security clearance is required with the ability to acquire an SCI.
• Microsoft Certified Solutions Expert (MCSE) 2012/2016/2019 or modern equivalent (e.g., Microsoft Certified: Windows Server Hybrid Administrator Associate).
• CompTIA Security+ CE or Systems Security Certified Practitioner (SSCP).
• ITIL v3 Foundation certification.
• Exceptional communication skills in English – both written and oral – with the ability to effectively communicate with technical and non-technical stakeholders at all levels of the organization.
• Demonstrated ability to lead, mentor, and direct a team of technical professionals in a dynamic, mission-driven environment.
• Extensive hands-on experience with Windows Server environments (2012/2016/2019/2022), including provisioning, configuration, maintenance, and troubleshooting.
• Strong experience with VMware vSphere, VMware Horizon, and Virtual Desktop Infrastructure (VDI) technologies.
• Proficiency in Active Directory domain administration, including Group Policy, DNS, DHCP, and user/group management.
• Solid understanding of ITSM principles and service support functions including incident management, problem management, change management, configuration management, release management, and account management.
• Experience supporting NIST Risk Management Framework (RMF) activities including the creation and maintenance of security documentation, compliance artifacts, and continuous monitoring activities in support of ATO processes.
• Experience maintaining and supporting enterprise architecture frameworks and contributing to planning, documentation, and monitoring of enterprise IT infrastructure.
• Familiarity with data analytics concepts and the ability to support the development of dashboards and reporting solutions that provide predictive and operational insights for organizational leadership.
• Experience providing VIP and executive-level technical support in a professional, responsive, and discreet manner.
• Strong problem-solving and analytical skills with the ability to perform root cause analysis and drive resolution of complex technical issues.

Desired Skills and Competencies:

• Experience working in a federal government IT environment supporting a bureau or agency-level infrastructure.
• ITIL v3 Intermediate or ITIL 4 Foundation certification.
• Experience with Microsoft Azure or hybrid cloud environments.
• Familiarity with PowerShell scripting for automation of administrative tasks.
• Experience with enterprise monitoring and management tools (e.g., SCOM, SCCM/MECM, SolarWinds).
• Knowledge of cybersecurity best practices and frameworks beyond RMF, including NIST SP 800-53 controls.
• Experience with Microsoft 365 and modern endpoint management solutions such as Microsoft Intune.
• Project Management Professional (PMP) or equivalent project management experience.
• CompTIA Advanced Security Practitioner (CASP+) or other advanced security certifications.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352