About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

We are looking for a Fullstack technical lead to join our team and drive the development of our AI-driven applications.

Job Summary

Primary Job Responsibilities

• Lead a diverse, inclusive, high-performing engineering team  
• Build systems and tools that increase our deployment velocity and help develop our technical roadmap and prioritization  
• Contribute meaningful amounts of clean, efficient, tested, and scalable code 
• Ensure projects are on track, your team is utilized effectively, and core engineering needs are continuously addressed  
• Communicate well with other engineering or product teams, take responsibility in broadcasting information internally (documentation) or externally (all hands, demos) 
• Collaborating with data, ML, and DevOps engineers 
• Collaborating with UX/UI designers in Figma 
• Ensuring the security and performance of the application’s server-side logic  
• Troubleshooting and debugging issues to optimize the application's functionality  
• Developing APIs for seamless front-end–back-end communication  
• Keeping up-to-date with industry trends and emerging technologies  
• Monitoring application performance and usage 

Experience:

• Minimum of 5 years of experience in software development, with experience with AI and LLM systems 
• Proven expertise in scalable web application with modern frameworks 
• Used to work in an Agile environment 

Skills/Abilities/Knowledge

• Strong programming skills in Python 
• Proficiency in one or more back-end frameworks: Fast API, Nest.JS  
• Experience with Restful APIs and WebSocket's 
• Experience with Git and its CI/CD tools  
• A continuous learning mindset to stay up-to-date with evolving web and cloud technologies 
• Strong knowledge of database management systems (e.g., MySQL, PostgreSQL, and MongoDB)  
• Understanding of server-side architecture and RESTful APIs  
• Troubleshooting and debugging skills  
• Familiarity with cloud computing platforms (e.g., AWS and Azure)  
• Familiarity with security best practices  
• Familiarity with Machine Learning model training and inference, especially LLMs 

Leadership

• Experienced in collaborating with cross-functional teams to ensure that reliability and scalability are considered in the design and development of new systems and tools  
• Willing to own important problems end-to-end, but also have good delegation skills and are willing to pick up whatever knowledge you're missing to get the job done.  
• Excited to do hands-on technical work but equally excited to lead technical teams to peak performance  
• Can create a diverse, equitable, and inclusive culture that makes all feel welcome while enabling radical candor and the challenging of group think  
• Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed 

Education

• Bachelor's degree or more in Computer science or related field.

Languages

• Excellent conversational and written knowledge in English (C1 level minimum).
• French and Spanish language skills are a bonus.

Tools and Applications

• Backend framework: Fast API 
• Front end framework: Vue.JS 
• Version control and CI/CD: Gitlab 
• IDE: VS Code 

Our Offer

• Impactful work. Opportunity to work on cutting-edge AI-driven products that will be game-changers for our business. 
• Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment. 
• Competitive compensation. Attractive salary and benefits package. 
• Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.