About the role
Shopify’s mission is to make commerce better for everyone. Our Web Performance Technical Architects makes commerce better for everyone by making storefronts faster, bounce less and convert more.
Technical Architects have deep specialization in Web Performance. You will engage with the most important merchants on the platform providing sound direction, proof of concepts, and/or advice on how to speed up stores. Working directly with new and existing merchants, Technical Architects provide in-depth expertise in both long term projects and shorter term engagements. You will identify larger opportunities for performance gains and work with engineering to implement on the platform making an impact for merchants everywhere.
Please Note - As part of the hiring process for this role you will be asked to debug performance issues live. If you are not comfortable doing this, please consider other roles.
Key Responsibilities
Support our global merchant base by speeding up their stores as part of paid engagements
Contribute to the ongoing success of the WebPerf professional service practice through improving processes and tooling
Provide merchants with best practice advice and direction based on your expertise
Scale learnings from engagements to make Shopify better for all merchants
Create thought leadership content to demonstrate expertise on https://performance.shopify.com/
Manage stakeholder expectations throughout engagements
Provide ad-hoc technical and product feedback to various internal teams
Engage with both technical and non-technical stakeholders across Product, Engineering, Customer Success, and Sales.
Qualifications
Experience of improving front end performance on large websites
Ability to debug complex INP issues
Expert level of experience in performance debugging using DevTools, Synthetic and RUM solutions
Demonstrate ability to communicate effectively with Enterprise merchants
Comfortable navigating and using GitHub
Comfortable sharing their knowledge through speaking engagements and writing blogs
Enjoy investigating and solving complex performance issues
Nice to Have
React/Remix experience
Experience with Liquid or Shopify storefronts
Contributions to open-source web performance tools or standards
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.
