Lead Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Technical Program Manager

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Operations, Network and Employee Digital Experience (ONE) team is looking for a Lead Technical Program Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.


Role
The ideal candidate will act in the capacity of a Program Manager with responsibilities of managing workstreams from end-to-end, to successfully deliver objectives for our customers and business partners. Experience in project management and agile scrum practices along with an attention to detail will be critical to the success of this role.

In this client-facing position, you will:

• Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program. Describes and maintains the integrated plan that accounts for internal/external dependencies, differing delivery approaches, numerous constraints, and contingency for unplanned delays
• Secure resources, scopes efforts, outlines priorities and establishes delivery milestones
• Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. Accelerates progress by driving crisp, timely decisions
• Serve as a first point of contact for projects and the source of truth for project status, and be able to communicate with confidence 3+ levels up
• Transform raw thoughts into clear and concise communications; provide accurate information and associated data about the state of the project to the right audience at the right time; runs effective meetings
• Have experience in and understand industry technologies; understand their programs, products, or technology domains; possess sufficient depth/credibility to be effective with teams they work with; competently represent team’s services to stakeholders and other teams; bring developers or SMEs to meetings as appropriate to discuss details
• Deliver independently but will occasionally seek direction from peers/managers
• Posses skills in forming good working relationships with engineers, managers, and peers
• Optimize previously defined approaches for a team or limited area; demonstrate improvements using data; utilize department mechanisms (i.e. retrospectives, staff meetings, status meetings) to describe and drive continuous improvements


All About You
The ideal candidate for this position should:

· Possess skills managing complex projects with a minimum of five years of experience
· Have familiarity with project management tools and processes
· Have experience with agile frameworks for managing complex workstreams
· Must be able to work independently with minimal oversight to deliver business goals
· Knowledge working with Atlassian Jira and BMC Remedy is highly desirable


Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

· Abide by Mastercard’s security policies and practices
· Ensure the confidentiality and integrity of the information being accessed
· Report any suspected information security violation or breach
· Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

NOTE: Candidates go through a thorough screening and interview process. There is no need to include all preferred skills in the job description.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Remote - Ontario, Canada: $121,000 - $169,000 CAD