Li Auto
Posted 3mo ago

服务策略高级经理

Li Auto
Beijing, Beijing, China
OnsiteFull Time
Responsibilities
  • designing networks
  • managing operations
  • enabling dealers
Requirements
  • Bachelor's degree,8+ years automotive industry experience with ≥3 years in after-sales network planning or dealer after-sales operations
  • Strong market insight,data analysis,and negotiation skills

Job description

1、负责授权网络的规划、网络形态和网络模式的设计,支撑授权网络的布局;
2、负责授权业务商务政策的设计,包括不限于授权机电业务、钣喷业务、贴膜业务等,支撑业务战略落地,和利润目标达成;
3、负责授权商的运营管理,包括不限于服务满意度管理、用户投诉管理、门店服务质量和服务效率管理、合规管理、EHS管理等;
4、负责授权商的经营赋能,通过经营数据分析和监控授权网络的经营情况,对经营能力薄弱的授权商能进行经营赋能,支撑构建可持续的授权商合作关系;
5、负责协同保险团队,开展保险相关业务,包括不限于新续保业务渗透率提升,事故车流失管理等;
6、授权业务管理其他事项。

1.本科及以上学历;
2.具备8年以上汽车行业经验,其中至少3年专注于售后服务网络规划、服务策略制定、经销商售后运营管理等,有知名主机厂(OEM)相关工作背景者优先;
3.具备敏锐的市场洞察力和数据分析能力,能基于数据做出理性决策;
4.具有出色的商务谈判能力、沟通协调能力及人际关系处理能力。

About Li Auto

Designing and manufacturing premium smart electric vehicles.

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服务策略运营负责人
Beijing, Beijing, China
OnsiteFull Time
Xiaomi
XiaomiHong Kong Stock Exchange: 1810: Designs and manufactures smartphones, consumer electronics, and smart hardware.
5+ YOE5+ years OEM service strategy planning experience; skilled in service operations setup, project planning, network development, analysis and problem solving; overseas planning experience and English working proficiency.