Supporting customer service agents in resolving system related customer problems in compliance with the customer SLAs
Provisioning customer services on the existing system
Monitor and tune the performance of servers
Maintain, troubleshoot, and tune the performance of Linux servers and virtual machines
Carefully monitor the utilization of servers resources and respond immediately to system related issues.
Ensure that backups are performed according to schedule and ensure that the backup can be restored correctly.
Execute customer requested change on the customer’s environment.
Perform and verify backups of internal and external data assets based on the backup plan and in accordance with the backup policy.
Ensure zero data loss.
Respond to and resolve help desk requests
Upgrade systems with new releases
Meet or exceed agreed-upon SLAs, in terms of response and fix time
Keep a log of changes, and adhere to CM (Configuration Management) best practice
Requirements
2-4 years of experience
Skills & Knowledge :
Advanced Linux servers system administration skills
Very good knowledge of Virtualisation (Proxmox, Xen, KVM, VMware, Openstack, etc.)
Very good knowledge of opensource database technology both SQL and NoSQL (MySQL, postgreSQL, MongoDB, etc.)
Good knowledge of Software development languages (Python, PHP, Java, Perl, Ruby, NodeJS, etc.)
Very good knowledge of Linux firewalling (iptables, UFW, etc.)
High Availability and Load Balancing Technologies
knowledge of Out of Band Management (ILO, IDRAC, etc.)
Good Network administration skills
Experience with DevOps tools like (Docker, Kubernetes, LXC)
Experience with Automation tools Like (Ansible, Vagrant, Puppet, Chef, etc.)
Academic/Educational:
B.Sc. in computer science, computer engineering, Information System or equivalent.
Relevant Experience:
- Certificates (Good to have)RHCSA Red Hat Certified System AdministratorRHCE - Red Hat Certified EngineerMicrosoft Certified Solutions Expert (MCSE)CCNA - Cisco Certified Network Associate