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Lofty
Posted 4mo ago

Lofty, Inc - Technical Support Representative

Lofty
lofty.comView all open roles
Manila, /, Philippines
OnsiteFull Time
Responsibilities
  • Provide support
  • Resolve issues
  • Follow up
Requirements
  • At least 1 year TSR experience
  • Onsite work and night shift
Technical tools mentioned
JiraConfluenceHelp CenterLofty Platform

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Lofty, Inc - Technical Support Representative














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Technical Support Representative

Lofty, Inc


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Technical Support Representative

Metro Manila, PHL

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Job Type
Full-time
Description

As a Technical Support Representative, your main role is to provide technical/service assistance and answers users questions, assisting users by guiding or educating them on how to use our Lofty platform.

  • Resolve all issues sent by the client through email, call and chat.
  • Should best resolve it with product knowledge or help center.
  • Responsible being the middle person between the client and teach if JIRA is created.
  • Follow ups on the client for all unresolved tickets.
  • Responsible for answering inbound calls.
  • Should best resolve it with product knowledge, help center, Confluence.
  • Follow up on JIRA within 3 days - delivery of resolution or following up with the client.
  • From time to time, be able to upsell leaden or add on.
Requirements

At least 1 year relevant experience in TSR

Willing to do onsite work and night shift


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About Lofty

Lofty is a private AI-powered real estate software platform serving agents, teams, brokers, and lenders.

Year founded
2012
Employees
157
Industries
Software & SaaSReal Estate
Activities
real estate CRM softwarereal estate lead generationreal estate marketing automationtransaction management softwareAI-powered real estate analytics
Organization type
Private
Latest investment
Raised $3.00M Seed (2014) — led by Founders Fund
Headquarters
US

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