Datadog's Implementation Services team helps customers deploy and realize value from the Datadog platform quickly. Our Project Managers are the engine behind that by running complex, multi-stakeholder engagements end-to-end and keeping projects on time and on scope. As the manager of this team, you will lead a growing team of Senior Project Managers across North America. This is a true player/coach role: you'll manage and develop a team of three individuals, and run at least one customer engagement independently. You'll set the standard for delivery quality, build strong partnerships with our internal go-to-market teams, and help shape how the practice scales.
At Datadog, we place value in our office culture — the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You'll Do:
- Manage, develop, and mentor a team of Senior Project Managers, fostering a high-performance culture focused on delivery excellence and professional growth
- Own overall delivery quality across your team's portfolio, tracking project health, proactively resolving blockers, and stepping in as an escalation point when needed
- Partner with Sales, Customer Success, and Technical Account Management to ensure seamless handoffs, aligned expectations, and a world-class customer experience
- Build and maintain strong relationships with sellers and pre-sales teams across North America to grow the pipeline of Implementation Services engagements
- Connect directly with customers to champion our services, surface opportunities, and understand the impact of our program on their business
- Drive initiatives to improve delivery frameworks, tooling, and playbooks so the team can scale without sacrificing quality
Who You Are:
- 5-7 years of people management experience, with a track record of developing high-performing project managers or delivery professionals
- Deep experience running complex, enterprise-level projects for SaaS implementations
- Rigorous about the fundamentals: scope management, risk identification, stakeholder alignment, and proactive communication are second nature to you
- Outstanding skills presenting to technical and executive audiences
- Experience with planning and scoping deals in a pre-sales capacity
- Able to travel via auto, train, or air up to 30% of the time across North America
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about delivery and want to grow your leadership skills, we encourage you to apply.
Benefits and Growth
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy programme for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, with opportunities to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
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Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
