Manager, Distribution Continuous Improvement, L'Oréal Operations

Description

Job Title: Manager – Continuous Improvement

Function: Physical Flows

Division: North America Fulfillment Services/Professional Products Division

Location: Streetsboro, OH

Reports To: Site Director – Streetsboro (SBO)

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain.

What You Will Do:

The Manager of Continuous Improvement will serve as the site leader for Operational Excellence and Continuous Improvement while supporting strategic initiatives across the North America Fulfillment Services (NAFS) network.

This role is responsible for developing and deploying sustainable improvement methodologies that enhance safety, service, quality execution, productivity, inventory performance, automation utilization, and cost efficiency throughout distribution center operations. The position will lead the deployment of Lean, GEMBA, Six Sigma, problem-solving, and operational excellence tools while driving a culture of continuous improvement across Streetsboro and other network locations.

Beyond local site responsibilities, the Manager will partner closely with Network of Excellence leaders, site leadership teams, and cross-functional stakeholders to identify, prioritize, and execute network-wide improvement initiatives. This role will act as a key change agent, ensuring best practices are standardized, replicated, and sustained across the NAFS distribution network.

Continuous Improvement Strategy & Deployment

Network Operational Excellence Leadership

• Partner with NAFS Network of Excellence leaders to support enterprise-wide continuous improvement initiatives.
• Lead or participate in multi-site projects focused on productivity, automation optimization, capacity utilization, labor efficiency, inventory flow, and customer service improvements.
• Support replication and standardization of best practices across NAFS distribution centers.
• Facilitate cross-site benchmarking activities and operational maturity assessments.
• Serve as a subject matter expert for Lean systems, operational excellence methodologies, and change management practices.

Data Analytics & Performance Systems

• Develop KPI dashboards and performance management systems that provide actionable operational insights.
• Utilize Power BI, WMS, LMS, and other analytics platforms to identify trends and improvement opportunities.
• Establish leading and lagging indicators that enable proactive operational decision-making.
• Create mechanisms to monitor productivity, throughput, labor utilization, inventory flow, and process stability.
• Drive data-driven root cause analysis and implementation of sustainable corrective actions.

Process Improvement & Innovation

• Lead Kaizen events, Rapid Improvement Events, and structured problem-solving workshops.
• Evaluate and implement process improvements that increase operational efficiency, reduce waste, and improve customer experience.
• Support automation and technology projects, including warehouse automation, robotics, system enhancements, and digital transformation initiatives.
• Optimize warehouse layouts, material flow, storage strategies, and operational processes.
• Develop business cases, financial models, and ROI analyses supporting strategic investments.

Organizational Capability & Talent Development

• Develop site capabilities in Lean, Six Sigma, and continuous improvement methodologies.
• Coach and mentor leaders across all levels of the organization in problem-solving and operational excellence.
• Build continuous improvement capabilities within frontline leadership teams through training, certification, and structured development programs.
• Facilitate knowledge sharing and best practice deployment across the NAFS network.
• Foster a culture of ownership, accountability, innovation, and continuous learning.

Project & Change Management

• Lead cross-functional projects from concept through implementation and sustainability.
• Create detailed project plans, timelines, milestones, risk mitigation strategies, and communication plans.
• Ensure projects deliver expected business outcomes related to service, productivity, cost, safety, and employee engagement.
• Manage stakeholder alignment across Operations, Engineering, Supply Chain, Finance, IT, and corporate teams.
• Drive adoption of new processes, technologies, and operational standards.

What We Are Looking For:

Required Qualifications

Education

• Bachelor's degree in industrial engineering, Supply Chain, Operations Management, Engineering, Business, or related field.

Experience

• 7+ years of experience leading Continuous Improvement, Operational Excellence, Lean, Engineering, or Supply Chain initiatives.
• Demonstrated success delivering measurable productivity, cost, service, and operational improvements in distribution, logistics, manufacturing, or fulfillment environments.
• Experience leading large-scale cross-functional projects and change initiatives.
• Experience influencing leaders and stakeholders across multiple sites and organizational levels.

Technical Skills

• Advanced knowledge of Lean, Six Sigma, and Continuous Improvement methodologies.
• Strong analytical and financial modeling capabilities.
• Advanced experience with Power BI, Excel, and data visualization tools.
• Experience with WMS, LMS, ERP, and warehouse technology platforms.
• Proven ability to translate complex operational data into actionable business insights.
• Authorization to work in the US is required. No visa sponsorship is offered for this role.
• The ability to be onsite 5 days a week, as this is an essential function of the position (required)

Preferred Qualifications

• Ability to meet deadlines, have good organizational skills, work autonomously, and make decisions

The physical demands listed below are those that must be met to successfully perform the essential functions of this job.

Key Success Metrics

The Continuous Improvement Manager will be accountable for delivering measurable results in:

Required Competencies:

What’s In It For You:

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We’re committed to guaranteeing inclusive recruitment processes and advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

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