Manager – Services Development (Assisted Growth Programs)
Location: Indonesia
About Wadhwani Accelerate
Wadhwani Accelerate works with growth-oriented SMEs to help
them scale revenues, enter new markets, expand in domestic and export markets
and overcome execution bottlenecks that hyper growth companies typically face.
Our model focuses on productizing growth consulting by standardizing
recurring growth challenges into structured, outcome-oriented service offerings
delivered by curated experts.
Role Overview
The Manager – Services Development will play a
critical role in building and scaling the “services layer” of Wadhwani
Accelerate’s Assisted Growth Programs.
The role sits at the intersection of product design,
expert network development, and service delivery enablement. The individual
will help convert growth challenges faced by SMEs into clearly defined,
repeatable service offerings and build a high-quality panel of domain experts
who can deliver these services across regions.
This is a builder role suited for someone who enjoys creating
structure out of complexity, working closely with experts, and scaling
professional services in a semi-productized model.
Key Responsibilities
1. Services & Product Development
- Work
with the Program Head – Accelerate to translate growth archetypes (e.g., export expansion, domestic scaling, channel growth, customer
segmentation) into structured service offerings. - Help
define service “modules” across key execution hurdles such as: - Working
capital & finance - Sales
process & capability - Market
entry & channel strategy - Product
readiness & positioning - Regulatory
& compliance - Support
the creation of a service matrix (growth archetype × execution
hurdle) and clearly articulate scope, outcomes, effort, and delivery
format for each service. - Assist
in defining differentiated service bundles for Accelerate Select,
Accelerate Core cohorts based on advisory hours, delivery format, and
expert seniority.
2. Expert Network Building & Management
- Identify,
onboard, and manage a curated panel of regional and national experts across domains such as exports, sales growth, compliance, finance, and
product strategy. - Build
strong working relationships with experts across Gujarat, Maharashtra,
Tamil Nadu, Karnataka, and Uttar Pradesh. - Define
engagement models for experts (retainer, per-assignment, cohort-based
delivery, workshops, 1:1 advisory). - Ensure
experts are aligned to Wadhwani Accelerate’s service standards, outcomes,
and delivery formats.
3. Service Enablement & Quality Assurance
- Work
with program and operations teams to ensure smooth deployment of services
to ventures. - Help
standardize service delivery through playbooks, templates, diagnostic
frameworks, and checklists. - Monitor
service quality, expert effectiveness, and venture feedback to
continuously improve offerings. - Support
pilots of new services and refine them before scaling.
4. Cross-Functional Collaboration
- Collaborate
closely with Program, Partnerships, Impact, and Operations teams to align
services with cohort needs and outcomes. - Provide
inputs into pricing logic, effort estimation, and scalability
considerations for services. - Support
internal documentation and knowledge management for service offerings.
Candidate Profile
Education & Experience
- MBA
from a reputed institute. - 5–7
years of work experience in consulting, SME advisory, professional
services, program management, or ecosystem-focused roles.
Skills & Capabilities
- Strong
ability to structure ambiguous problems into clear service
offerings. - Experience
working with or managing external experts, consultants, or partners. - Understanding
of SME growth challenges in areas such as sales, exports, finance, or
compliance. - Strong
stakeholder management and communication skills. - High
execution orientation with attention to detail and follow-through.
Mindset Fit
- Comfortable
operating in a build-from-scratch, evolving environment. - Interested
in scaling impact through systems and platforms, not just bespoke
consulting. - Entrepreneurial,
collaborative, and outcomes-driven.
Why This Role is Unique
- Opportunity
to build a first-of-its-kind productized SME growth services model in India. - Exposure
to diverse sectors, geographies, and growth challenges. - Direct
influence on how thousands of SMEs access high-quality growth support at
scale. - High
ownership role with strong learning and leadership visibility.