We are looking for an experienced Manager Technical Support Quality Control to join our team at Piramal Pharma Solutions. The successful candidate will be responsible for managing the technical support and quality control operations of the company. This includes ensuring that all technical support and quality control procedures are followed, as well as developing and implementing new procedures as needed. The ideal candidate will have excellent problem-solving skills, a strong attention to detail, and the ability to work independently and as part of a team.

Responsibilities:

• Manage the technical support and quality control operations of the company.

• Develop and implement new technical support and quality control procedures.

• Monitor and review technical support and quality control processes.

• Troubleshoot technical issues and provide technical support to customers.

• Ensure that all technical support and quality control procedures are followed.

• Train and mentor team members on technical support and quality control processes.

• Analyze customer feedback and develop strategies to improve customer satisfaction.

• Monitor customer service metrics and report on performance.

Requirements:

• Bachelor’s degree in a related field.

• 10+ years of experience in technical support and quality control.

• Excellent problem-solving and analytical skills.

• Strong attention to detail.

• Ability to work independently and as part of a team.

• Excellent communication and interpersonal skills.

• Knowledge of customer service metrics and reporting.

FAQs:

Q: What qualifications are required for this position?

A: The successful candidate must have a Bachelor’s degree in a related field and 10+ years of experience in technical support and quality control.

Q: What are the responsibilities of this position?

A: The Manager Technical Support Quality Control is responsible for managing the technical support and quality control operations of the company, developing and implementing new technical support and quality control procedures, troubleshooting technical issues, and providing technical support to customers.

Q: What skills are required for this position?

A: The ideal candidate must have excellent problem-solving and analytical skills, a strong attention to detail, the ability to work independently and as part of a team, excellent communication and interpersonal skills, and knowledge of customer service metrics and reporting.