Experience

5-8 Years

Job Description

• Analyze requirements and develop technical solutions aligning to Salesforce best practices.
• Based on user requirements analysis, provide solutioning to customer which meets customer expectations.
• Define optimal design and solution to client provided requirements.
• Deliver customer requirements within agreed timelines and adhering to SLAs agreed.
• Drive the team for delivery excellence.
• Innovate via conceptualizing new tools and accelerators toward competency building activities.
• Mentor and guide team members, providing support on project deliverables.
• Prepare functional designs, system configuration, perform relevant testing and deployment of the designed, business solution.
• Technically lead the team in Salesforce projects.

Required Technical/ Functional Competencies

Platform Development:

• Hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, LWC Development.

Sales Cloud:

• Hands-on experience in Configuring & customizing Sales Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contract Management, Lead Management, Opportunity Management, Order Capture, Forecasting, Territory Management, Reports, Dashboards, Lightening UI Aura Development, LWC Development, CPQ.

Experience Cloud:

• Hands-on experience of Cloud Modules & Functionalities like: Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, Opportunity Management, Case Management, Article & Content Management, Standard & Custom Template Usage, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development.
• Completion of all Experience Cloud Trailheads & Badges.

Service Cloud:

• Hands-on experience in Configuring & customizing Service Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, Omnichannel, Entitlements & SLA Management, Article & Content Management, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development.

Any Industry Clouds:

• Hands-on experience in any Industry Cloud: B2B eCommerce, B2C eCommerce, Marketing Cloud (B2C Marketing), Pardot (B2B Marketing), Field Service Lightening/ServiceMax, HealthCloud, FinanceCloud, CPQ, Consumer goods Cloud etc.
• Completion of Trailheads & Badges for any of the Salesforce Industry Clouds.

Required Behavioral Competencies

Accountability:

• Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.

Collaboration:

• Shares information within team, participates in team activities, asks questions to understand other points of view.

Agility:

• Demonstrates readiness for change, asking questions and determining how changes could impact own work.

Customer Focus:

• Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations.

Communication:

• Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.

Drives Results:

• Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.

Resolves Conflict:

• Displays sensitivity in interactions and strives to understand others’ views and concerns.

Certifications