- Monitoring status ATM (online/offline) secara real-time
- Mengecek kondisi operasional ATM (cash, kertas struk, error, jaringan)
- Menerima dan mencatat laporan gangguan ATM
- Melaporkan issue ke teknisi/FLM untuk penanganan
- Melakukan follow up sampai ATM kembali normal
- Koordinasi dengan tim terkait untuk percepatan perbaikan
- Memastikan SLA (waktu penanganan) terpenuhi
- Membuat laporan harian, mingguan, dan bulanan
- Input data incident ke sistem monitoring
- Menjaga akurasi data dan dokumentasi operasional ATM
OnsiteFull Time
Responsibilities
- monitoring ATMs
- coordinating repairs
- creating reports
Requirements
- Monitor ATM status and operations
- Record incidents
- Coordinate technician follow-up
- Meet service-level targets, and maintain accurate monitoring data and operational reports
Technical tools mentioned
ATMSLA
Job description
About Brink's
Global secure logistics and cash management services provider.
Year founded
1859
Employees
68100
Organization type
Public
Subsidiaries
Headquarters
US