Position:
NetApp Experienced Technical Administrator / EngineerJob Description:
About Arrow ECS:
Arrow ECS provides IT professionals—including service providers, software publishers, and systems integrators—with cutting-edge global technological solutions. Our offerings span five key areas:
- Servers, Storage & Virtualization
- Networking & Security
- Infrastructure Software
- Cloud Solutions
- Training & Services
As we continue to grow, we are strengthening our team and looking for a skilled NetApp Experienced Technical Administrator / Engineer to join us.
Role Summary:
The NetApp Technical Support Engineer 2, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers.
We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization.
Key Responsibilities:
- Ensure operational continuity of NetApp systems on-premises or in the cloud
- Execute centralized deployment services
- Handle customer tickets in a professional way as per Arrow’s ways of working.
- Provide monthly activity reports to customers
- Respond to system alerts, support tickets, and customer change requests
- Serve as the technical advisor and point of contact for customers
- Collaborate with internal teams and NetApp support to ensure a high-quality customer experience
- Stay updated on industry trends, emerging technologies, and the NetApp roadmap
- Participate in the on-call rotation to cover 24x7 service continuity.
Required Qualifications:
- Degree or equivalent training in Information and Communication Technology (ICT)
- Minimum 4 years of Storage infrastructure platforms and NetApp or similar experience.
- Familiarity with cloud technologies such as Azure, AWS, or Google Cloud
- Understanding of ITIL and/or Agile methodologies is a plus
- Excellent communication skills with the ability to convey technical details to non-technical stakeholders
- Capable of working both independently and within an international team
- Strong organizational skills with the ability to prioritize and meet deadlines
- Proficiency in English