Description
Command Post Technologies employees work side-by-side with our clients on some of the most complex technical challenges facing our nation.
Security Clearance: U.S Citizenship and Active TS/SCI clearance
We are seeking a Network Engineer Tier-2 in Norfolk, VA that is a self-motivated and dedicated individual to join our expanding Network Operations & Security Center (NOSC) team. This role will require a broad array of technical knowledge and troubleshooting skills to support a wide range of network equipment. This role will include responsibility for monitoring equipment spread across multiple sites and will require the ability to identify, prioritize, and resolve issues as they come up while keeping the relevant stake holders informed as needed. The qualified individual will be able to work quickly and effectively to resolve problems. They will need to be able to work both independently and as part of the NOSC team.
Requirements
Candidates must be able to work between the hours of the below shifts:
-9:30am-7:30pm
-7:00pm-5:00am
Position Requirements
Primary Responsibilities:
- Provides customer support, service, and technical support through analysis and problem solving.
- Conduct Tier-2 analysis of customer issues, generate trouble tickets, and work to ensure timely resolution.
- Document network events and proactively seek solutions to outages, etc.
- Build and maintain NOSC situational awareness through change-over briefings and pass-down logs.
What You'll Be Doing:
- Will work days/nights/weekends 24/7 shift in support of network operations monitoring
- Using SolarWinds and other custom solutions for network troubleshooting and support
- Recognize and prioritize network incidents, use analytical skills to remediate or escalate to higher tier as needed
- Notification to customer and third-party vendors of network related issues and outages
- Document all tools, tactics and procedures
- Supporting and troubleshooting Cisco routing and switching equipment as well as other components of LAN and WAN networks
Required Qualifications:
- 3+ years of experience in a broad range of technical task assignments
- IAT Level II Security Certification (Security + CE or GSEC or SSCP or CCNA-Security)
- Cisco experience
Preferred Qualifications:
- Bachelor's degree in a related field
- Help Desk ticketing experience
- SolarWinds experience
- Juniper experience
About us: We are Command Post Technologies, Inc. (CPT). CPT is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), providing engineering services in the areas of Cyber Security, Software Development, Test & Evaluation, and Strategic Planning. CPT employees appreciate working in a caring environment that promotes a healthy work-life balance. As individuals, we come together as a team, supporting a culture rooted in our core principles of integrity, determination, and innovation. In all of CPT’s collaboration efforts, our team prioritizes communication, accountability, and being resourceful in order to maximize efficiency and results.
What’s In It For You
- Great health benefits (for more info contact us directly)
- Leadership training
- 401k with generous company matching
- Career professional development
- Tuition reimbursement
- Work/Life balance
- Rewards and recognition
- Paid Time Off
Command Post Technologies, Inc. (CPT) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) founded in 2008 and headquartered in Suffolk, VA with personnel in various states including Virginia, Maryland, Florida, and Texas. With 2/3 of our staff being former military, CPT firmly believes in employing veterans. Command Post Technologies, Inc. is a unique provider of innovative solutions that enhance our corporate clients’ productivity and empower our government clients with the ability to protect against all enemies: foreign and domestic. CPT adapts its successful military experiential approach to the needs of leaders in a global business environment and provides an elite leadership curriculum that results in a world-class, leadership-altering event.
Command Post Technologies Inc. (CPT) is an Equal Employment Opportunity and Affirmative Action employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identify, gender expression, sex, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. We take Affirmative Action to ensure equal opportunities for employees and potential employees without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sex, sexual orientation, marital status, veteran status, disability genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.
We abide by the Pay Transparency Nondiscrimination Provision and will refrain from discharging, or otherwise discriminating against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants. An exception exists where the employee or applicant makes the disclosure based on information obtained in the course of performing his or her essential job functions.
