NMR Representative

NMR Representative

Client Services

Full Time – Leeds, Office Based

We are seeking someone to professionally handle customer queries providing accurate information that helps to protect customers from unknowingly buying and/or selling clocked vehicles. Data integrity is key to our business and you will therefore be required to ensure that data is complete and accurate at all times.

  Mission 80’s:

·         Manage tasks and activities to ensure that customer calls, letters and e-mails are answered in a timely and professional manner

·         Carry out detailed investigations to determine if a vehicles mileage history
is accurate

·         Protect customer information according to the Data Protection Act of 1998

·         Make outbound calls and as required, for example to gather more information or to update customers on progress and outcomes

  Critical Success Factors:

·         Achieving agreed Service Level Agreements (SLA’s) in all areas of responsibility

·         Consistent achievement of agreed targets

·         Minimise complaint escalations and maintain the industry standing/reputation of the company

  Qualifications & Experience:

·         A track record of delivering high quality service in a customer focused environment

·         Experience in an investigative capacity

·         Used to working with processes and seeing things through to completion

   Required Attributes & Characteristics:

·         Ambitious and self-motivated with a track record of delivering customer focused results in a commercial environment

·         Good attention to detail and accurate in recording information

·         An ability to build rapport and communicate with a variety of people