About Us:

ContinuServe is a next-generation business services
partner built for the pace of modern business. The company brings together
leading capabilities across finance, accounting, HR, enterprise applications,
and managed IT & cybersecurity into one cohesive platform serving SMBs and
middle-market enterprises. Its advantage is Smart Velocity, combining speed
with intelligence to translate data into rapid insight, enable confident
decision-making and mobilize solutions quickly so clients can move faster without
sacrificing quality or control. For more information, visit www.continuserve.com.

Mode
of work: Remote

Base
Location: Bangalore / Mumbai / Gurgaon

Job Summary: We are
seeking a proactive NOC Analyst to monitor, manage,  and  resolve
incidents within our IT infrastructure. The candidate will act as the first
line of defence for identifying and addressing technical issues, ensuring high
system availability and stability. The ideal candidate will have hands-on
experience in monitoring and troubleshooting IT systems using industry-standard
tools.

Desirable Skills: 

• Minimum of 2 years of
  experience in a NOC or IT support environment.
  
• Hands-on experience with
  monitoring tools such as SolarWinds, Site24x7, or similar solutions.
  
• Strong understanding of IT
  infrastructure components, including servers, virtualization, and
  networks.
  
• Proficiency in diagnostic
  tools like Ping, Telnet, TraceRt, and RDP etc.
  
• Ability to perform initial
  troubleshooting on servers, network devices, and cloud platforms.
  
• Good communication and
  documentation skills.
  
• Familiarity with ITIL
  processes and best practices.
  
• A problem-solving mindset
  and the ability to remain calm under pressure.
  
• Strong collaboration and
  communication skills to work effectively with cross-functional teams.
  
• Eagerness to learn and adapt
  to evolving IT technologies and processes.
  
• Knowledge of Active
  Directory, DNS, DHCP, and virtualization.
  
• Exposure to cloud platforms
  such as Microsoft Azure or AWS.
  
• Experience with scripting or
  automation tools to streamline monitoring tasks.
  
• Familiarity with storage
  systems and basic networking concepts (LAN/WAN)