At Squaretalk we are looking for a great Technical Support Specialist to join our team. Someone that loves to find and present solutions to our clients and that gets excited by new technologies.
Responsibilities:
- Handling customer requests in a professional customer-oriented approach through our different support channels
- Working on Level 1 with the possibility to quickly ramp up to Level 2 or 3
- Working in a cross-functional environment along with other departments
- Analyzing and listening to call logs, spotting common trends and underlying problems
- Updating frequently asked questions so that the customers/employees will be able to fix problems by themselves
- Configure SIP phones on Windows, Linux, and mobile OS
- Set up new user accounts and profiles and deal with password issues
- Diagnosing software faults or Communications errors
Requirements
- Good understanding of networking, VoIP, and Linux
- Basic understanding of IP networks and troubleshooting (ping, traceroute, ports, discover IP address)
- Advanced Excel skills
- Excellent English skills
- Logical thinking, Troubleshooting, and problem-solving skills
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- Great teamwork skills
- A strong customer focus
- Prioritization skills and attention to detail, while working on multiple open cases at one time
- Working hours: While the position is primarily assigned to a shift with working hours 13:00-22:00, occasional work on other shifts may be required based on business needs.
Benefits
Comprehensive health insurance package, including dental and optical care, as well as hospital and pregnancy care.
Co-financed Multisport card to support your health and fitness.
Monthly food vouchers.
Flexible hybrid working model, enabling you to balance work and personal life.
