Operations Manager
The primary responsibility of this position is to ensure that all traffic control services provided to the client is reliable, on-time, well trained, and safe to ensure an organized operation.
This position will oversee the entire office and field including the Office Administrator, Dispatchers and field positions. The Operations Manager will be expected to complete new hire processes, new hire orientations, and all trainings.
The Operations Manager directly reports to the Regional Manager.
Responsibilities:
- Complete written reports asrequiredon vehicular deficiencies, accidents, incidents, complaints, employee injuries, and other issues as may berequiredfromtime to time
- Create and implement effective strategies to foster business growth
- Overseeall office and field staff
- Collaborate with Field Supervisors in site auditing and inspection to ensure all job sites are compliant andoperatingwithin protocols.
- Visit clients within a75-mileradiusfromoffice locationdaily
- Ability to spend split working timeof50% in the office and 50% in the field
- Conducting safety meetings, documentingpersonnel issues, andmaintaininga positive high moraletofoster teamwork
- Knows and follows the safety and health rules, as well as safe working practices applicable to Traffic Control
- Abilityto generatemanagement requestedreportsas needed
- Build andmaintainrelations with current customers
- Send new customers to ourbusinessdevelopmentstaff
- Coordinate safety meetings andrequiredtrainings, as well as conduct weekly meetings with Field Supervisors
- Responsible for hiring andterminatingand documentingemployees after communication and verification with Supervisors and Human Resources
- Oversee all purchases for the office, including managing office budgets with proven knowledge of P&L and financials
- Maintain proper inventory for operations in the field, including trucks, GPS, signs, GSF’s, tablets, and more
- Maintain and account for vehicles and equipment at the office
- Ability to respond andassistbefore or afterbusiness hours
- Proactive, well-organized, andcanmanage multiple, simultaneousprojects
- Have a general knowledge of all jobfunctions for direct reports
- Must be able to work various shifts asrequired
- Additionalduties as assigned
Requirements/Skills:
- Construction Management Experience preferred
- Traffic Control Management preferred; experience managing crews or fleets inlogistics/couriers a plus
- Strong computer skills, including Microsoft Office and Office 365 suite
- Strong interpersonal skills providing guidance, direction, andassistance
- Result-oriented and customer service resolution skills
- Comprehensive understanding of Operations Management, LEAN/Kaizen, Operations Metrics, and Operational Excellence
- Excellent problem-solving skills
- Excellent written and verbal communication skills
- Comfortable in a fast-paced and high-pressure environment
- Maintain a clean and professional appearance
- Willing to travel
- Must have a valid driver’s license,maintaina clean driving record, and have reliable transportation
- Working after standard business hours, on weekend, and holidays as needed
- Must be 18 years of age or older
- Ability to pass all pre-employment screenings
- Required to adhere to all policies and procedures
Required Certifications:
- Complete ATSSA, TCT, and DefensiveDriverclasses within 6 months of hire
- Complete monthly trainings distributed from corporate
- Traffic Control Supervisor (TCS) certification preferred but notrequired; candidates without this must obtain within60 daysof hire
Equal Employment Opportunities Employer
