General Job Information:

Job Purpose: The Operational Support Shift Manager is accountable for ensuring employee fill rates are maintained on shift and that all administrative duties are performed in accordance with the Client SLA. Management of his Shift IR and reporting are done in line with client expectations.

MINIMUM EXPERIENCE:

• Industry experience would be an advantage
• Minimum of 2 years of management experience preferably in a service-related industry
• Exposure to unionized environments would be an advantage
• CCMA Conciliation and Arbitration experience desirable
• Computer literacy (Word, Excel, PowerPoint) with intermediate skills

MINIMUM QUALIFICATION:

• Grade 12
• NQF5/ Diploma or related tertiary qualification preferred

PRIMARY RESPONSIBILITIES

RECRUITMENT, SELECTION INDUCTION

• Monitor and project/manage recruitment requirements in liaison with the Operational Support Manager to ensure that orders are filled with the right candidate with the right skill at the right time, in accordance with requirements;
• Monitor and manage weekly activity reports from resourcing in terms of quantity (fill rate) and quality (feedback from client and ACMS Operations);
• Monitor and report to Operational Support Manager on positions filled and short-filled
• Monitor and ensure that Operational Support Shift Supervisor conducts quality site inductions where required by clients in accordance with client standard operating procedures by means of conducting random audits;
• Ensure that assignee files (Pakkies) comply with ACMS standards by means of conducting regular audits.

OPERATIONS SERVICE DELIVERY

• Ensure that ops teams are aware of specific client requirements and service level agreements;
• Ensure that client-based delivery is in accordance with client SLA, Site SOP
• Drive continuous improvement through collaborating with the Client and ACMS Operations Team;
• Assisting with needs analysis, costings, and industry information;
• Accountable for effective and efficient Payroll Delivery by providing timeous and accurate information
• Ensure that Service Delivery teams adhere to payroll procedures and deadlines;
• Responsible for ensuring first-time accuracy of payroll with no necessity for credit notes and adjustments by utilizing the monthly payroll error reports;
• Attend to escalated payroll queries.
• Invoicing and Debtors
• Support on-time and accurate invoice delivery to clients;
• Reporting to Regional Operational Support Manager on the full spectrum of responsibilities including contract-specific figures or as per requirements;
• Chair disciplinary inquiries
• Preparation for CCMA cases
• Monitor and report on Site LR activities on a monthly basis
• Escalate potential Labour risks to Regional Operational Support Manager
• Keep up to date with all Labour legislation, council agreements, wage determinations, and the latest trends in the industry
• Ensure harmonious Labour relations on client sites by liaising with relevant union officials and shop stewards as required
• Ensure team compliance with Labour Relations recording keeping and standard operating procedures and ensure all LR actions, processes, and supporting documentation are uploaded onto the operating system.
• Management of timekeeping, Late coming, End of shift
• Management of absenteeism and sick leave abuse

FINANCE

• Provide forecasts for Regional Operational Support Manager when required;
• Annual leave, Sick leave, and Family Responsibility leave Management
• Sundry billings;
• Monitor and Manage Site Costs in accordance with ACMS Budget:
• PPE, transport medical and training costs per assignee per site and conduct random audits.

PEOPLE

• Responsible for establishing a positive work environment that results in a committed, motivated, productive team and optimal retention of people;
• Drive transformation within the team ensuring recruitment of high calibre people;
• Daily management and coaching of the direct report;
• Ensure team adherence to all HR policies, processes, and SOPs;
• Ensure the required team performance management, talent development, and succession plan processes are in place, and supported by individual development plans for each employee;
• Ensure team members are appropriately trained and developed to fulfil their roles and drive a learning culture in the team;
• Ensure that the team is staffed with high-calibre staff to drive the day-to-day operations and service delivery on client Sites;
• Timeous submission of expense claims, payroll inputs, and all related documentation to the Line Manager monthly/weekly as per deadlines.

CLIENT RELATIONSHIP MANAGEMENT

• Establish and maintain relationships with key client management/ACMS Operations Management;
• Ensure weekly Operations meetings are attended;
• Resolve escalated queries with clients or further escalate to Line Manager if necessary

COMPLIANCE

• Ensure the required assignee documentation (Pakkies) management processes and systems are adhered to and ensure compliance with internal, Adcorp Sustainability, and DoL audits;
• Ensure compliance with relevant legislation, client SLAs, company policies/SOPs, and corporate governance requirements;
• Ensure effective management of health and safety and IOD processes to ensure compliance with legislation, Company guidelines, and client requirements

COMPETENCIES

KNOWLEDGE

• Managing large complement of employees
• Recruitment Industry Knowledge
• Customer Service Principles Client Centricity

SKILLS

• Computer literacy (Word, Excel, Outlook) with advanced Excel skills
• Strong numeric and verbal reasoning ability Working knowledge of Labour Legislation.

ATTRIBUTES

• Quality Orientation
• Integrity
• Planning and Organising
• Leadership
• Results Driven
• Collaboration
• Assertiveness
• Flexible work hours

OUR CORE VALUES