Inc. recently recognized Telarus as a best workplace; our positive culture is a top priority. Telarus is the #1 global technology solutions distributor, focused on accelerating partner success through unparalleled resources, support, and education. We are professionally committed to providing the highest quality partner care. Telarus offers a competitive salary and a comprehensive benefits plan, including a 401 (k) with matching and flexible PTO.
JOB SUMMARY
The LEC Order Processing Team manages order preparation and submission for LEC carriers, ensuring accurate technical details and contracts are sent to suppliers for new and MACD orders. They facilitate order processing, transition orders to the management team, and coordinate with internal Telarus teams and suppliers to resolve entry issues and maintain seamless communication.
Role and Responsibilities
- Scrubbing orders, gathering technical information, and submitting the prepared order package that has the signed contract, including the order information gathering forms and LOAs, to the supplier for new and MACD orders.
- Order processing for new and MACD orders per
the supplier systems. Enter internal Telarus orders as needed.
- Being the transition point from order submission to the order management team responsible for the order.
- Communicate with the agent, customer, and internal Telarus teams (Partner Success, Customer Success, etc.) during the order processing process.
- Address order entry issues with the supplier and internally.
- Be efficient within Telarus and the supplier’s systems; work to collaborate on systems and supplier process efficiencies.
- Provide coverage for the team as necessary.
- Will engage in ongoing education on advanced technologies for their supplier.
- Will stay on top of supplier processes, products, and policies for smooth order processing as things change.
Qualifications and Education Requirements
- Ability and willingness to follow established processes.
- Ability to understand where the process is not working and take necessary action to resolve concerns.
- 2-3 Years of telecom experience, including traditional telecommunications and advanced solutions
- Microsoft application knowledge – Excel, Word, Outlook
- General computer navigation and configuration knowledge
- General Salesforce knowledge
- Strong written and verbal skills
- Ability to identify and facilitate
process improvement and innovation opportunities.
- Previous AT&T experience preferred.
Preferred Skills and attributes
- Resourceful
- Problem solving
- Detail-oriented
- Ambitious
- Efficient
- Organized
