Outbound Survey Representative

We are hiring Healthcare Survey Agents to support our client. In this role, agents will conduct outbound calls to hospitals and healthcare clinics to complete brief surveys related to their after-hours and emergency response protocols. Strong communication skills, professionalism, and attention to detail are essential for success in this role.
 
 This is a full-time, remote opportunity for residents of the following states:
 
AL, GA, ID, IA, IN, KS, LA, MI, MS,, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY


Requirements

Minimum 1 year of customer service/call center or office experience required

Technical savvy able to toggle between multiple browsers & systems using dual monitors

Strong verbal and written communication skills

Self-motivated, dependable, and able to work independently

Must be 18 years of age

Must pass a background check in compliance with state and federal laws

Previous remote work experience preferred

Responsibilities

Make outbound calls to hospitals and healthcare clinics across the U.S.

Conduct brief surveys focused on after-hours and emergency response protocols

Ask approximately 3 standardized questions per call

Accurately document responses during each call using provided systems

Maintain a professional and courteous demeanor with healthcare staff

Follow call scripts and guidelines to ensure consistency and compliance

Handle a high volume of calls while maintaining quality standards

Protect confidential information and adhere to company policies

Communicate any issues or escalations to supervisors as needed

Meet performance and attendance expectations in a remote work environment

Work Schedule & Compensation

Hours: Full-time, 40 hours/week

Shifts: Monday–Friday 11:00am-7:30pm EST

Training: Paid, typically 2 week, Monday–Friday, 10:30 AM –7:00 PM EST

Pay: Starting at $14/hour + $1/hr shift differential for nights/weekends

Status: Full time- Benefit (40 hrs) eligible 1st of month after 60 days

Equipment & Work Environment

Company-provided equipment for full-time, permanent employees

Must have a secure, high-speed internet connection and dedicated workspace

Childcare for anyone 4 years of age and younger is required.