• Analyse key business and processes
  performance metrics to identify trends, inefficiencies, and improvement
  opportunities.
  
• Map and document current (“AS IS”)
  business processes to provide a clear understanding of existing workflows.
  
• Identify gaps, bottlenecks, and
  potential enhancements to support process transformation and optimization
  initiatives.
  
• Develop and present process
  improvement recommendations aligned with business objectives and best
  practices.
  
• Prepare and deliver detailed reports,
  insights, and progress updates to the Head of the Business Process Management
  Office (BPMO), Process Owners, and relevant managers.
  

Requirements

• Previous experience
  in Business Process Analysis,
  Project Management, Quality Assurance, Business Operations, or related roles.
  
• Strong
  enthusiasm and curiosity about AI technologies, predictive analytics, and
  data-driven innovation.
  
• Analytical &
  Critical Thinking to dissect
  complex business processes, identify root causes of problems, interpret data,
  and logically evaluate various solutions.
  
• Problem-Solving ability, to identify process
  issues, bottlenecks and inefficiencies, and creatively developing practical,
  data-driven solutions.
  
• Proficient in
  Microsoft Office Suite, particularly advanced Excel.
  
• Experience with
  process management (JIRA preferred) and workflow automation tools.
  
• Ability to
  create clear, detailed documentation, Standard Operating Procedures (SOPs), and
  user guides.
  
• Proven ability
  to multitask, prioritise tasks, and perform effectively in a dynamic
  environment.
  
• Exceptional
  communication and presentation abilities, comfortable interacting with
  stakeholders, including senior management.
  
• English
  proficiency is required.
  
• Previous
  experience in financial services or fintech industries will be considered an
  advantage.
  

Benefits

• Hybrid Work Model (2 days working from home)
  
• Monthly Wolt Vouchers
  
• Comprehensive Health & Life Insurance
  
• Provident Fund (Upon completion of the trial period)
  
• Summer Short Fridays (August)
  
• Additional Paid Annual Leave (up to 30 days, based on years of service)
  
• Birthday Leave
  
• Training & Education Allowance
  
• Udemy Business access
  
• Gym Membership
  
• Referral Bonus Program
  

• Visa Sponsorship and Relocation Assistance