HiringCafe
HCLTech
Posted 1mo ago

Process Associate (132552)

HCLTech
hcltech.comView all open roles
India
OnsiteFull Time
Responsibilities
  • resolving billing
  • troubleshooting issues
  • processing adjustments
Requirements
  • Handles billing inquiries via email/chat
  • Translates charges
  • Processes financial adjustments, and troubleshoots web-app issues using JavaScript
  • Chrome Developer Tools
  • REST APIs, and SQL
Technical tools mentioned
JavaScriptJSFiddleJSBinStackBlitzChrome Developer ToolsREST APIsSQLHTTPSSLNode.jsReactAngularES6TypeScriptStackOverflowDiscord

Job description

Requisition ID 132552 - Posted 


Job Summary

null

Key Responsibilities

Resolves general billing questions and problems through channels (email and chat). Translates complex billing charges and financial policies into simple, customer-friendly terms. Demonstrates empathy and emotional intelligence when handling frustrated or confused customers. Accurately processes financial adjustments while adhering to internal compliance standards. Collaborates seamlessly with internal support engineers and global team members for ticket escalations.

Skill Requirements

Results-driven technical professional with basic-to-intermediate JavaScript knowledge, specializing in web application development, code comprehension, and advanced debugging. Proficient in diagnosing and reproducing complex customer issues using online playgrounds like JSFiddle, JSBin, and StackBlitz. Demonstrates strong troubleshooting skills utilizing Chrome Developer Tools for DOM inspection, network log analysis, and setting line breakpoints. Highly familiar with REST APIs, SQL database languages, and core web protocols including HTTP and SSL. Additionally, possesses hands-on experience across modern JavaScript frameworks and technologies—such as Node.js, React, Angular, ES6, and TypeScript—while actively engaging with technical communities like StackOverflow and Discord to solve complex operational challenges.

Other Requirements

null


About HCLTech

Global provider of information technology services and software consulting.

Year founded
1976
Industries
Information TechnologyIT Services
Activities
Software developmentIT consultingInfrastructure managementEngineering servicesBusiness process outsourcing
Organization type
Public
Headquarters
IN

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