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Adeeba E-Services
Posted 9y ago

Process Associate Required in Inbound International Tech Process

Adeeba E-Services
adeebaeservices.comView all open roles
Kolkata, West Bengal, India
₹12k-₹22k/moOnsiteFull Time
Responsibilities
  • taking inbound
  • diagnosing issues
  • selling support
Requirements
  • Customer Service Executive / Technical Support
  • Inbound voice process
  • UK/US shifts
  • 6+ months inbound tech support experience
  • Strong sales/convincing skills
Technical tools mentioned
PrinterRouterAntivirusTelemarketing toolsCRM

Job description

Company Description:

Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support functions, in consonance with trust, accountability and reliability of our own products and technical services , which has not only enhanced the performance of our in house talents but also increased the productivity of the company and its related products through research and development by fraction or two day after day. It has claimed the single point of platform for all solutions to our customers with continual deliverance in IT enable support systems.

Job Description:

!Greetings From Adeeba E Services Pvt Ltd!!

We urgently require Customer Service Executive /Technical Support Executive for Inbound Voice Process…(Technical Support) in UK/US Shift 

Roles and Responsibilities:

Taking inbound calls with printer, router and antivirus issues from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software.

Benefits and facilities:

  • · Fixed Salary on 1st of every month In Salary Account
  • · 24 leaves in a year+comp offs+b'day leaves
  • · Very Attractive Incentives
  • · No Extension of Shift Timings
  • · Friendly Working Environment

Candidate Profile:

  • · Must Have Experience in Outbound Tech Support for more than 6 months-1 year
  • · Must know how to close their own calls.
  • · Must have good convincing and sales skills.
  • . Candidates must be able to join immediately.
  • · Salary:Rs.12,000-22,000/month(fixed)+Huge Incentives
  • · Shift : UK /US Shift
  • .  8:30 am to 6:30 pm / 11:30 am to 9:30 pm (UK Shift)
  • .  9:00 pm to 7:00 am (US Shift)
  • · Working Days: 6 days

Contact: Priyanka (HR) @ 9804149788 for further queries

Additional Information:

All your information will be kept confidential according to EEO guidelines.

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