HCLTech
Posted 3w ago

Process Associate-Voice (121774)

HCLTech
India
OnsiteFull Time
Responsibilities
  • resolving issues
  • meeting slas
  • supporting customers
Requirements
  • Responding to customer queries
  • Resolving issues per SLA
  • Meeting quality and CSAT targets
  • Working effectively in a team, and pursuing skill development

Job description

Requisition ID 121774 - Posted 


Job Summary

To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.

Key Responsibilities

1. Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests

2. Meet The Defined Quality Scores And Process Improvement

3. The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team

4. To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.

Skill Requirements

null

Other Requirements

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About HCLTech

Global provider of information technology services and software consulting.

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