About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Job Summary

We are seeking a highly skilled Senior Procurement Specialist to join our team. The ideal candidate will have extensive experience in strategic sourcing, supplier management, and contract negotiation. This role requires a deep understanding of procurement processes and the ability to build strong relationships with suppliers while ensuring the company’s procurement needs are met efficiently and effectively.

Primary Job Responsibilities

Key Responsibilities:

• Develop and implement procurement strategies that align with business goals and objectives.
• Source, evaluate, and negotiate with suppliers to obtain the best value and quality for materials and services.
• Manage the end-to-end procurement process, including requisition, purchase order issuance, and contract management.
• Collaborate with cross-functional teams to understand procurement needs and ensure timely delivery of goods and services.
• Conduct market research and analysis to identify potential suppliers and industry trends.
• Monitor supplier performance and maintain effective relationships to ensure compliance with terms and conditions.
• Lead cost-reduction initiatives and identify opportunities for improved efficiency through procurement practices.
• Prepare and present reports on procurement metrics, supplier performance, and project status to senior management.
• Ensure compliance with company policies, procedures, and legal regulations regarding procurement activities.
• Mentor and train junior procurement staff, providing guidance and support in their professional growth.

Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field. 
• Minimum of 3 experience in procurement or supply chain management, with a focus on strategic sourcing and supplier management.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities to foster relationships with internal stakeholders and suppliers.
• Proficient in procurement software and Microsoft Office Suite.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and organizational skills
• Fluency in English
• BPO experience is a plus