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If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

We are looking for a Production Support Engineer to monitor and support production systems across a multi-account AWS environment, serving as the front line of a tiered support model for a fintech platform. You will triage incidents, execute runbooks, manage SLA performance, and coordinate with engineering, help desk, and security partners. The role includes on-call rotation and structured post-incident review with a focus on continuous operational improvement.

- Monitor production systems and respond to alerts across infrastructure, application, and data layers;

- Perform first-level triage on incidents and support requests; escalate to developers with thorough context and diagnostics;

- Execute patching, operational tasks, and documented runbooks;

- Participate in on-call rotation and support scheduled deployments as needed;

- Conduct post-incident reviews and feed lessons back into runbooks and playbooks;

- Identify recurring issues and systemic risks before they escalate;

- Improve documentation and monitoring coverage between active support activities;

- Contribute to operational reporting and SLA dashboards;

- Manage and track SLA performance across all supported services; surface risks proactively;

- Coordinate with Help Desk / Deskside Support partner for production tasks affecting employees;

- Escalate security incidents and vulnerabilities to the vCISO partner per documented procedures.

- 3+ years in production support, SRE, NOC, or operations engineering;

- Hands-on AWS experience with EC2/ECS, networking (VPC, security groups, ACLs), and IAM;

- Operational proficiency with PostgreSQL and / or Amazon RDS;

- Incident triage across infrastructure and application layers;

- Track record managing SLAs in a ticketed support environment such as Jira;

- Strong written communication for escalation and post-incident reporting;

- Upper-intermediate English level.

- Experience with structured incident response such as ITIL or NIST;

- Familiarity with Datadog, CloudWatch, or comparable observability platforms;

- Exposure to AWS data services including Glue, S3, Athena, and EventBridge;

- Basic IaC familiarity with CloudFormation, SAM, or Terraform;

- Background in financial services or regulated environments;

- AWS certification such as SysOps Administrator or Solutions Architect;

- Experience with scripting/automation to reduce manual toil.

- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.

- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.

- Exciting projects: Modern solutions with Fortune 500 and top product companies.

- Flextime: Flexible schedule with remote and office options.

Application → Coding Challenge → Video Interview → Technical Interview or Hiring Manager Interview

Each step helps us understand your skills and overall fit.

If it’s a match, you’ll receive an offer.