JOB PURPOSE:

To support, assist and advocate for all program participants. Provide assistance to individuals with disabilities in all recreation programs.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Communication and Outreach

• Provide timely responses to phone calls, voicemail and written materials, whether received by mail, fax, or email sent by NWSRA.


• Treat public complaints and concerns with the utmost attention. Is courteous in all cases.

Position Specific Responsibilities

• Supervise participant(s) at program.


• Responsible for participant(s) safety, behavior management and appropriate involvement in activities.


• Act as an advocate for participant(s), provide disability awareness information, and emphasize the individual's abilities and similarities while de-emphasizing the differences.


• Assist in the participation of recreational activities and provide accommodations as needed.


• Attend to participant(s) personal care needs including toileting, feeding and changing.


• Encourage participant(s) in developing friendships with other participant(s) within the program.


• Communicate and contribute with ideas to coworkers.


• Demonstrate creativity and enthusiasm in implementing activities.


• Become actively involved and participate in program activities and tasks.


• Promote good relations with participants, parents, employees, partner agency personnel and community contacts.


• Follow through with direction on assigned task(s).


• Implement and apply the skills and techniques taught through training.


• Communicate with participant(s) during the program in a verbal or non-verbal manner.


• Attend all orientations, meetings and trainings required by NWSRA. Complete make-up training by given date if absent from required trainings.


• Greet parents/guardians, participants, employees and volunteers positively, while smiling and being friendly.


• Monitor participant(s) belongings including bags, towels, lunch boxes, personal electronics, etc.


• When transportation is offered with program(s), responsibilities include engaging, monitoring and addressing, medical, safety and behavioral needs of participant(s).


• When transportation is offered with program(s), assist driver with directions, necessary calls to families and/or NWSRA for assistance, when needed. Communicate any concerns or issues to driver.


• Complete program leader evaluations when asked and submit to Support Services Coordinators as requested.


• Follow agency policy and procedures including payroll procedures.


• Communicate all incidents/accidents from programs to Program Leaders and/or Support Services Coordinators.


• Other duties needed to help drive our Vision, fulfill our Mission, and abide by NWSRA’s Core Values. 

Safety

• Understand safety policies, maintain a working knowledge of all general and departmental-specific safety policies and inspect work and program areas for compliance with safe work practices and policies.


• Enforce safety policies by improving employee and public knowledge while correcting unsafe behavior and conditions.


• Cooperate and assist in the investigation of accidents/ incidents and attends all required safety program and education meetings.