Program Coordinator

Cascadia College is seeking highly motivated individuals who are interested in being part of a small yet dynamic community, with a faculty and staff that are dedicated to meeting the needs of our intersectional, diverse students. Cascadia College is committed to creating and supporting an equitable and inclusive faculty, staff, and student population centered on dismantling systemic oppression and historic marginalization. Individual differences are celebrated in a community of learners focused on social justice, diversity, equity and inclusion.

Vacancy Announcement

Program Coordinator - Student Success Services

Priority Consideration Deadline: Open Until Filled or Insert Date

ATTENTION CANDIDATES!

In order to submit a complete application and receive full consideration by the Search Committee, please include the following attachments with your online application:

1. Equity Statement (expected length 500 to 800 words) to include each of the following elements:
   1. A description of a time when you recognized an equity issue. What was the issue? What did you do to make a difference? What did you learn about equity through this experience?
   2. A detailed description of how you are seeking to learn more about equity related issues including but not limited to race, gender, LGBTQ+, disability (ableism), age (ageism), socioeconomic class, and body diversity.
   3. An explanation of how you will contribute to equity at Cascadia (i.e. closing the achievement gap and raising the retention rates amongst historically marginalized students), as well as actively work against the institutionalized norms of oppression against historically marginalized people.
2. Cover Letter (not to exceed 1,000 words) that specifically addresses how your qualifications and experiences meet or exceed the minimum qualifications, preferred qualifications, and the characteristics of the position.
3. Resume

Under the general direction of the Academic Advisor/Running Start Specialist, the Program Coordinator ¿ Student Success Services performs a wide variety of tasks in support of the Student Advising and Success Services office including coordinating the Running Start Program, managing the Running Start Scholarships, and providing support to the Academic Advising team. The Program Coordinator will provide direct customer service to students, staff, and/or faculty, as well as communicate detailed program information about Running Start to internal and external stakeholders on an individual and group basis. This position will review and process applications, assist student workers as they review and process applications, and generate reports for a variety of stakeholders . Additionally, this position will monitor and triage departmental email inboxes and phones, as well as support other areas of Student Success Services, such as Student Accessibility Services, Admissions/Outreach and Enrollment Services, as needed.

As the Program Coordinator ¿ Student Success Services, it is expected that the following qualities will be demonstrated daily: a high degree of understanding and empathy for all students, faculty, staff, and visitors, as well as the ability to encourage the inclusion of all voices in decision-making, promoting equity in all areas, and actively working against institutionalized norms of oppression against historically marginalized people.
 

Employee Type: Full Time Classified, Permanent

Initial Salary: $3,738 - $4,201 Monthly DOE + 5% King County Premium Pay (KCPP)

Supervising Position: Academic Advisor/Running Start Specialist

Program Coordination:

Running Start:

• Determine student eligibility for Running Start by applying knowledge of college and state policies.
• File and maintain student records related to the programs.
• Process and track incoming documents (Tuition Waiver forms, Transcript Evaluation forms, Running Start Application and Verification forms.)
• Provide follow-up to students who do not have complete files.
• Update and amend student records in CTCLink, Navigate360 and related databases.
• Maintain the confidentiality of student records.
• Update program databases, webpages and forms.
• Perform administrative support duties within the programs.
• Copy, fax and email documents; receive and process incoming forms.
• Coordinate running Start program activities including: information sessions, scholarships for textbook for eligible student, etc.
• Participate in ongoing training related to Running Start program duties

Running Start Scholarships:

• Draft, revise, and send applications to qualifying students  
• Implement a plan for awarding textbooks and/or other waivers to the qualifying students 
• Organize invoices and receipts for auditing purposes before sending them to the foundation 
• Coordinate with UBookstore to ensure students receive the textbooks 
• Work with the Cascadia College Foundation to ensure distribution of funds/reimbursements

Academic Advising:

• Review and triage departmental email inboxes including academic advising
• Create and manage advising appointments in Navigate360 
• Assign math, English and other subject placements based on college placement guide 
• Assist with website update

Customer Support:

Running Start:

• Understand and independently articulate general program eligibility requirements, the application process, status and timelines to students.
• Serve as the primary contact to program participants and school district contacts.
• Respond to telephone, electronic, and in-person inquiries about the programs.
• Maintain timely correspondence with internal and external stakeholders.

Running Start Scholarship:

• Understand and independently communicate the application process and timeline for dispersal of funds
• Serve as the primary contact to qualifying students
• Respond to telephone, electronic, and in-person inquiries about the program
• Communicate with students who may be missing textbooks or have other questions
• Maintain timely correspondence with internal and external stakeholders

Reporting:

Running Start:

• Prepare and send monthly enrollment reports to both high schools and school districts
• Prepare and send quarterly grade reports to high schools.
• Prepare and send preliminary quarterly enrollment reports to high schools and school districts
• Send quarterly billing report to Finance.
• Revise reports as needed.

Running Start Scholarship:

• Understand and independently communicate the application process and timeline for dispersal of funds
• Prepare and provide a quarterly accounting report to the Cascadia College Foundation detailing how much was spent for textbook waivers/reimbursements
• Other related duties as assigned

Education & Experience

Minimum Qualifications:

• High school diploma or equivalent.
• One year of experience in administrative support, customer service or equivalent.
• Demonstrated commitment to diversity, equity and inclusion in an educational environment.
• Proficiency with Microsoft software products: Outlook, Word, Excel.
• Demonstrated commitment to and interest in diversity, equity and inclusion and the ability to support a multicultural workplace and educational environment.

Preferred Qualifications:

• An Associate¿s degree.
• Experience coordinating programs for veterans, high school age individuals and/or other student services in higher education or equivalent.
• Experience working in CTCLink or similar Student Information System.
• Experience with Navigate360 or similar Student Success System.
• Experience using Enrollment Manager, Tungsten or similar state or federal software.
• Demonstrated strong detail and organizational skills with ability to effectively multi-task and prioritize.
• Successful experience working with confidential information.

Knowledge of:

• Computers and a strong ability to navigate through Microsoft Office applications.
• Knowledge of Cascadia¿s culture, mission, vision and core values.
• Student Success Services in higher education or ability to learn quickly.
• Veterans programs or ability to learn quickly.
• Running Start Programs or ability to learn quickly.

Skill in:

• Excellent communication (in-person, telephone, e-mail) and interpersonal skills.
• Excellent interpersonal and problem-solving skills.
• Demonstrated high attention to detail.
• Demonstrated strong organizational skills.
• Contributing to a work environment that embraces pluralism and use diverse perspectives when interacting with others.

Ability to:

• Look at programmatic processes and suggest improvements.
• Maintain confidentiality of student information and be empathetic to individual student circumstances.
• Organize, prioritize and work effectively within various reporting timelines in a busy office environment.
• Accept personal responsibility for the quality and timeliness of work.
• Be flexible and open to change as part of working in a dynamic learning environment.
• Quickly and effectively learn Cascadia¿s CTCLink, Navigate360, VA specific software such as Enrollment Manager and Tungsten and Running Start program details.

Terms of Employment 

This is a full-time, twelve-month Classified position. This position works 40 hours per week, Monday through Friday; may include occasional evening responsibilities. This position works 40 hours per week, Monday - Friday; may include occasional evening responsibilities. The position is allocated to pay Range 41 under the Higher Education Salary Schedule. Initial base salary placement is $3,738.00 - $4,201.00 per month, with yearly step increases to the maximum salary of $4,980.00 (Step M) per month (not including the 5% King County Premium Pay). This is a represented position.

Cascadia College employees receive a 5% King County Premium Pay in addition to base salary for the 2026-2027 Fiscal Year.

This position has been designated as a bargaining unit position by the Washington Public Employees Association. Following a successful probationary/trial service period, employees attain permanent status.  

Cascadia College offers a comprehensive benefit package including tuition fee waiver. 

Physical Work Environment

Semi-Sedentary Work: Involves staying in a stationary position to a significant degree. Jobs are sedentary if moving is required only occasionally and all other sedentary criteria are met.

The College is currently in hybrid operations, with many assignments completed in an online environment during this time. Full-time employees are expected to be on-campus at least three (3) days per week with the option to work remotely for the remainder of their working days. This position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus and requires the ability to communicate in person or through appropriate means.

Positions in this class typically require operating a computer, communicating, observing, and repetitive motions.

This position involves exerting between 10-30 pounds of force occasionally and/or a negligible amount of force frequently to transport, put, install, remove, or otherwise move objects, with or without reasonable accommodation.

Condition of Employment

As an institution that upholds the value of diversity, equity and inclusion of every individual, Cascadia College expects its employees to embody and promote these values. Both current and prospective employees of the College are encouraged to seek deeper understanding in these areas as part of professional growth.

Cascadia College maintains a drug-free work and learning environment and prohibits smoking in all college buildings and state-owned vehicles.

Benefits

Cascadia College offers comprehensive Benefits packages to support you and your family in a variety of ways. All eligible employees, retirees, and their dependents are offered: medical, dental, and vision plan options; life insurance; long-term disability insurance; medical and dependent care reimbursement accounts; leave programs; employee assistance programs; tuition waiver; optional credit union participation; optional home/auto insurance, and retirement planning.

To learn more about the benefits offered here, please click on the Employee Benefits tab located on our Jobs at Cascadia webpage or click here: https://www.cascadia.edu/about/jobs/default.aspx

Campus Safety

In recognition of the Jeanne Clery Act, information on our campus safety can be found at www.uwb.edu/safety.

Cascadia Commitment

Cascadia College is committed to creating and supporting a diverse faculty, staff and student population. Individual differences are celebrated in a community of learners focused on diversity, equity and inclusion. Cascadia does not discriminate on the basis of race, color, religion/creed, sex/gender, sexual orientation, national origin, citizenship or immigration status, age, genetic information, marital or honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability, and is prohibited from discrimination in such a manner by college policy and state and federal law. Persons with disabilities needing assistance in the application process may make request to the Human Resources Office by calling (425) 352-8880.