Make an Impact as a SSVF Case Management Supervisor!
Join a mission-driven team dedicated to helping veterans and their families achieve housing stability. We’re looking for a compassionate, energetic leader to guide case managers, ensure high-quality services, and strengthen partnerships across the community.
You’ll oversee staff development, support crisis response, collaborate with VA and local agencies, and help drive Housing First initiatives — all while making a real difference each day.
If you're a strong communicator, a supportive coach, and committed to serving those who served, we’d love to have you on our team. Apply today and help change lives!
Responsibilities
Provide supervision to case managers to ensure veterans and veteran families achieve housing stability
Oversee onboarding, training, and development of staff to ensure high-quality services are provided to clients in accordance with SSVF grant guidelines and Housing First principles
Review and approve team’s documentation, including certification, recertification, case notes, and closure goals for completeness, timeliness, and accuracy
Facilitate weekly supervision meetings to provide performance feedback, track progress towards goals, and support staff in problem-solving and case staffing
Provide crisis intervention and resolve client concerns under direction of your supervisor
Ensure consistent contacts are maintained with VA, hospitals, clinics, Vet Centers, homeless shelters, and community agencies
Ensure case referrals are assigned within program timelines and completed accurately
Review Temporary Financial Assistance requests for accuracy and supporting documentation of need for submission
Handle client transfers to other SSVF programs
Monitor and ensure achievement of monthly Continuous Quality Improvement goals
Ensure representation at all local Continuum of Care homeless coalitions
Coordinate closely with local HUD-VASH team
Ensure relationships with community partners across assigned counties are developed and maintained
Manage a small caseload of HUD-VASH clients when needed
Knowledge/Skills
Case management experience, including knowledge of trauma-informed care and person-first practices
Excellent management, interpersonal and communication skills
Able to have crucial conversations and provide feedback on employee performance
Excellent computer skills to include Microsoft Office suite and Client Management Systems
Able to work as team member
Familiarity with Housing First, Veteran’s Administration (VA), and/or US Military a plus
Education/ Experience
Bachelor’s degree required; Master’s degree preferred in a social service-related field
License preferred
Military experience preferred
2 years' supervisory and program management experience required
Working Conditions
Services are provided in office, in the community, and in client homes
Some occasional after-hours/weekend work
Travel required
Requirements
Must meet and maintain eligibility requirements to be insured by UWCA’s insurance
Valid Alabama driver’s license
Reliable transportation
Proof of automobile insurance commensurate with State law
Cell phone
Background checks to include criminal record, drug screen, and TB testing
Ability to lift 30 lbs.
