Job Type: Full-Time (On-SIte)
Pay Type: Exempt
Location: Hawaii Behavioral Health Office & Clinic - 1330 Ala Moana Blvd. Suite 1. Honolulu, HI 96814
Position Summary:
Hawaii Behavioral Health is looking for an experienced, passionate Program Manager to lead a Clinical Team. The qualified Program Manager will be responsible for building and growing HBH’s ABA services platform across the State of Hawaii, while managing a team of clinical professionals. The Program Manager plays a critical leadership role, responsible for the seamless day-to-day operations of the ABA Department.
This role provides strategic and operational leadership to ensure sustainable growth, high-quality service delivery, regulatory compliance, and exceptional outcomes for clients and families. This includes effective quality assurance and compliance, building and retaining a high-quality staff, referral development, stakeholder satisfaction, process management, and ensuring a responsive and client-centered experience throughout the care journey. The Program Manager will use data-driven decision making, performance metrics, and continuous improvement practices to optimize program effectiveness, workforce performance, and service accessibility.
This position is ideal for a dynamic and self-motivated leader who thrives in a fast-paced, mission-driven environment.
Responsibilities:
- Oversee day-to-day operations and overall performance of the ABA Program.
- Support program growth, financial viability, and performance improvement initiatives.
- Develop and maintain ABA program operations, documentation standards, policies, and procedures.
- Monitor service recommendations, contract utilization, compliance requirements, and quality standards.
- Identify opportunities for program growth, service expansion, and community partnerships.
- Collaborate with the administrative team on financial objectives, KPIs, and quarterly goals.
- Assist with recruiting, developing, training, and retaining high-quality ABA staff.
- Monitor staffing coverage, scheduling, and staff utilization to support efficient service delivery.
- Structure and oversee training for RBTs, BCBAs, and ABA Program Coordinators.
- Conduct performance reviews and support ongoing professional development.
- Monitor clinical quality, documentation standards, client outcomes, and payer/BACB compliance.
- Implement quality improvement initiatives based on program data and operational needs.
- Collaborate with clients, families, referral sources, community partners, and internal teams to support effective care coordination.
- Maintain timely service delivery and address barriers to care.
- Provide administrative support for individual and group supervision of HBH staff working with the Department of Education and private insurance as needed.
Required Qualifications:
- Bachelor’s degree from an accredited university or equivalent combination of education and relevant experience.
- 3+ years of progressive leadership, management, or program operations experience in healthcare, behavioral health, ABA, education, or related human services.
- Experience leading teams, managing operations, and supporting service delivery in a complex program environment.
- Strong organizational, communication, problem-solving, and relationship-building skills.
- Ability to develop and improve operational processes, analyze data, and implement quality improvement initiatives.
- Proficiency with Microsoft Office Suite and general technology platforms.
- Ability to collaborate effectively with clinical teams, administrative leaders, families, community partners, and external stakeholders.
Preferred Qualifications:
Experience managing ABA services or behavioral health programs.
- Knowledge of ABA service delivery, clinical documentation, insurance requirements, and regulatory compliance.
- Experience with ABA technology platforms such as CentralReach.
- Experience with workforce planning, recruitment, retention, staff development, and performance management.
- Experience with payer relationships, Department of Education partnerships, community-based services, or quality improvement initiatives.
- BCBA certification or clinical background in ABA, behavioral health, education, or a related field (if applicable).
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 12 annual paid holidays in observance of state and federal holidays
About Us
At Hawaii Behavioral Health, we believe each child and individual has a special gift to offer, each family has its own unique strength to build upon, and each person who struggles with emotional or mental health challenges can find hope for a better life. Our legacy evolves each and every day as we work together as a team in the lives of the children, individuals, and families we serve.
"A’ohe hana nui ka alu’ia" No task is too big when done together...
Our History: Hawaii Behavioral Health was created in 1993 to meet the needs of Hawaii’s children, adults, and families.
Our Mission: To improve the health and well-being of the clients we serve and their families by demonstrating excellence in delivery of social, education, and behavioral health services. Our team of dedicated staff lives our mission.
Our Vision: To develop a system of integrated services to meet the needs of Hawaii through innovative, culturally relevant, and best practices.
Our Values: Dedication, Excellence, Fortitude, Compassion, Individual & Family Centered, Empowerment
Hawaii Behavioral Health is an Equal Opportunity Employer. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws.
