Purpose Statement: Provides advanced level support to Program Managers to improve delivery performance and enhance customer satisfaction, performance metrics reporting and analysis. Coordinates with Production Supervisors and Team Leads on variances to production plan, independently initiates and coordinates resolution of minor variances with internal functions and customers.
Key Job Accountabilities:
- Drives problem resolution and Continuous Improvement on behalf of PM, ensuring closure of actions and working with other functions as necessary
- Prepares and maintains CFT performance data (delivery, customer satisfaction, quality, etc), conducts analysis and present findings and recommendations to PMs
- Plan, coordinate and prepare advanced materials for customer site visits, QBRs and business reviews, in coordination with Customer Experience Team
- Takes the lead on day to day customer engagement on tactical matters, including follow up of overdue Account Receivables. Full ownership of CRGs' communication with Customer, coordination with CFT, inventory & metric control. Engaging the Customer on CRG and other metric control as well as potentially supporting APQP.
- Daily customer interface for POs, commitment dates, queries and requests. Works with PM on coordination of cNPS improvement plan activities in the CFT and with customer
Education/Experience Qualifications:
- Bachelor’s Degree with 4 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.
