Job Title: Program Manager - Hybrid
Job Requisition Number: RC499928
Locations:
7900 Legacy Drive
Plano, Texas 75024
Category: Operations
Type: Full Time
Work Shift: FXO_Daytime
POSITION SUMMARY:
The Program Manager researches, plans, leads, develops and implements programs related to operations, quality, customer experience, and various process improvement initiatives. This role provides day-to-day tactical support as well as overall program development and strategy and oversight, including budget management. The Program Manager provides direction and interacts with various stakeholders and business partners including but not limited to Technology, Marketing, and team members from other FedEx operating companies.
This role is consistently involved in large scale projects that span several knowledge domains (network, workstations, server administration, application development, databases).
The role is uniquely positioned in FedEx Office so that it is exposed to a wide variety of projects and project leadership and participation is a core function of this job role.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
- Direct and manage program development and implementation, including budget planning and preparation, business requirements and measurement metrics
- Define project scope, goals and deliverables that support business goals in collaboration with cross-functional and cross-operating company teams
- Develop working plans and associated communication documents in collaboration with cross-functional and cross operating company teams
- Manage quality data and metrics collection, reporting and related actives
- Program management and development, including enhancements to customer experience and operational efficiency
- Use metrics to identify issues, make decisions, track improvements
- Present project updates and status to various stakeholders including Executive Management
- Assist Learning and Development to facilitate design and deployment of retail training programs
- Plan and engage various partners when necessary, including: Labor Management, Technology Integration, Asset Management, Standard and Procedures, Network Operations, Marketing
- Communicate with executive management and field management on project status, risks, opportunities, etc.
- Prepare high-level business presentations using MS PowerPoint, including usage of relevant data as appropriate
- Interact with and direct third-party vendors
- Develop and document business requirements, including possible system applications
- Deliver detailed in-store procedures to support programs
- All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- Bachelor’s Degree or equivalent experience
- 5+ years’ experience in Program Management and/or execution
- Experience with Microsoft Office, including Word, Excel, and PowerPoint
- Experience with Microsoft Project and Business Objects preferred
- Experience with budget/cost development and management preferred
- Strong process orientation necessary to understand project impact on existing and emerging operational processes.
- Periodic travel may be required
- For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
- For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
- Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to work within the appropriate level of independence
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
- Suggests areas for improvement in internal processes along with possible solutions.
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
- Applies Quality concepts presented at training during daily activities.
- Supports FedEx Office Quality initiatives.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at [email protected].