Job Description for Program Manager – North, Apollo Pharmacies
Position: Program Manager
Location: Delhi NCR (with travel across Delhi and North Region)
Experience: 5-8 years
About the Role:
We are seeking a strategic and execution-focused professional to support the Regional Head for Delhi and
North Region in driving business growth across 500+ Apollo Pharmacies' diverse portfolio. This role combines
strategic program management with operational excellence, serving as the growth catalyst for one of our most
mature and competitive markets.
Key Responsibilities:
Strategic Initiative Management
Drive implementation of central & state cross functional initiatives across the stores in Delhi & North Region, the candidate will be primarily responsible for implementation of the initiatives in close coordination with operations leaders.
Apart from central initiatives, lead regional growth programs in close coordination with category teams for Pharma, Generics, FMCG, and Private Labels and continuously monitor performance.
Business Analytics & Performance Tracking
Monitor and report regional performance dashboards covering sales, margins, inventory turnover, and customer metrics.
Conduct deep-dive analysis on underperforming stores/categories.
Generate insights from competitive intelligence in metro markets (Delhi NCR, Lucknow, Jaipur,Chandigarh) to inform strategy.
Track and report on ROI of regional initiatives and recommend course corrections.Operational Excellence
Act as the bridge between regional leadership and store operations, ensuring seamless execution of strategies.Run surveys and dipsticks to check compliance with SOPs, merchandising standards, and customerservice benchmarks.
Coordinate with cluster managers to resolve operational bottlenecks and scale best practices within the region.
Manage regional calendar including store launches, promotional campaigns, and leadership reviews.
Stakeholder Management
Serve as the primary point of contact for the Regional Head, managing schedules, priorities, and critical communications.
Facilitate collaboration between Delhi, Rajasthan, UP, Haryana, Punjab and J&K state teams to
leverage synergies.
Prepare executive presentations, business reviews, and strategic recommendations for leadership meetings.
Build strong relationships with central teams (category, supply chain, HR, finance) to drive regionalagenda.
Required Qualifications:
MBA from a recognized institution with strong academic credentials
5-8 years of experience in retail operations, business consulting, program management, or category management.
Prior experience in pharmacy retail, FMCG retail, or organized retail chains is highly preferred.
Strong proficiency in business analytics tools (Advanced Excel, PowerPoint, SQL/Tableau/Power BI
preferred)
Demonstrated experience in managing multi-stakeholder projects and driving business outcomes.
Key Competencies:
Strategic thinking with strong execution capabilities.
Data-driven decision making and analytical rigour.
Excellent communication skills in English and Hindi preferred.
Ability to thrive in fast-paced, ambiguous environments.
Strong business acumen across retail operations and category management.
Stakeholder management and influence without authority.
Understanding of North Indian retail consumer behaviour and competitive landscape.
What Makes This Role Unique:
Delhi and North Region represent Apollo Pharmacies' most established markets with intense competition from
regional and national players. This role offers exposure to sophisticated retail operations, diverse urban and
semi-urban markets, and the opportunity to drive innovation in a mature region while working with seasoned
retail leadership.
Apollo Pharmacies is an equal opportunity employer committed to diversity and inclusion in the workplace.
