Job Summary: The Program Manager is responsible for providing direct supervision of the program. This position manages programs and projects by reviewing, analyzing and evaluating operations to ensure proper management and effective operations.    This position requires strong organizational, and communication skills; well-developed decision-making, problem solving skills. 

 

 

Responsibilities:

• Responsible for the daily management through the life cycle of the program.


• Define the program controls, that is the processes, procedures and reporting


• Plans the overall program and monitor progress to make sure that milestones are being met.


• They manage the program budget.


• Analyzes and evaluates operational systems, including policies, procedures, objectives, etc., to ensure the optimum delivery of services.


• Assists with the development of new and/or expanded services with the development of business plan proposals for new services, which includes programmatic analyses.


• Assists with the development and implementation of staff education and training to meet regulatory mandates.


• Assists with expediting and resolving issues involving facilities, environment of care and human resources.


• Teams with legal department for contract management, e.g., creating proposals, contracts and amendments.


• Promotes and provides quality customer service, and proactively identifies and resolves customer issues.


• Provides other supportive services to the Director as assigned.

• Effectively uses automated systems to perform work assignments


• Performs related duties as assigned

 

 

 

Qualifications/Requirements:

Experience: Must have 5-10 years within a hospital operations management role or within operations of a human service field.

 

 

Education:  High school diploma or equivalent required; Bachelor’s degree in related field or health administration preferred

 

                 

 

Licenses / Certifications: N/A

 

Other: 

 

Special Requirements: Must be able to multitask in a fast paced environment. Must possess excellent writing and communication skills. Must be able to establish and maintain effective interpersonal relationships with patients, co-workers, supervisors, physicians and the general public.

 

Physical Requirements: 

 

1. Physical Activity (please check one box):

☒  Sedentary Work (involves sitting most of the time, occasionally walking and standing; requires lifting no more

     than 10 pounds at a time and/or occasionally lifting or carrying objects)

           ☐  Light Work (involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects

     weighing up to 10 pounds; requires moderate mobility to different work locations)

           ☐  Medium Work (involves substantial physical activity and mobility; and lifting no more than 50 pounds at a time

           with frequent lifting or carrying of objects weighing up to 25 pounds.)

           ☐  Heavy Work (involves some type of manual labor including operating heavy machinery/ equipment or physical

           labor; requires lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up

           to 50 pounds)