The Project Manager is responsible for planning, coordinating, and driving multi-faceted client projects—including data migration and conversion for new clients, interface implementations, data transfers, and AI-related initiatives—from initiation through completion, ensuring each is delivered on time, within scope, and to the client's satisfaction. This role owns the project plan and timeline, defines project scope and objectives, coordinates cross-functional resources, and maintains clear, consistent communication with clients and internal stakeholders throughout the project lifecycle.

The Project Manager serves as the central point of accountability for project delivery, proactively identifying risks, resolving obstacles, and holding both clients and internal teams to established timelines and commitments. Success in this role requires exceptional organization, strong stakeholder management, and the ability to keep complex projects with many moving parts on track and progressing toward completion.

• Own the full lifecycle of client data conversion and implementation projects—including kickoff, data intake, mapping coordination, conversion run scheduling, validation cycles, issue tracking, client sign-off, and go-live readiness—along with interface implementations, data transfers, and related AI initiatives.


• Maintain a portfolio-level view of all active and upcoming conversion projects, tracking status, blockers, resource needs, target dates, and escalation items.


• Define project scope, objectives, deliverables, and success criteria in partnership with clients and internal teams.


• Build and own detailed project plans, schedules, and work breakdowns; keep them current as projects evolve.


• Coordinate closely with SQL engineers, conversion specialists, implementation staff, support teams, and client stakeholders to keep work moving across multiple concurrent projects with competing priorities.


• Drive projects to timeline—proactively hold clients and internal stakeholders accountable to deadlines, deliverables, and commitments.


• Drive client validation and acceptance, ensuring issues are documented, assigned, followed up, and closed before go-live.


• Anticipate, identify, and resolve risks, bottlenecks, and scope changes before they impact delivery.


• Escalate missed commitments, unresolved blockers, and timeline risks promptly to Client Services and operational leadership.


• Serve as the primary point of contact and liaison among clients, internal teams, and external vendors.


• Communicate clear, consistent status updates, timelines, and expectations to stakeholders at every level.


• Lead productive client and internal meetings; capture decisions, action items, and owners, and follow through to closure.


• Track project performance against scope, schedule, and budget, and provide consistent reporting to leadership—including timeline risk, workload bottlenecks, aging tasks, and capacity concerns.


• Identify and implement process improvements that help projects run more efficiently.


• Coach and review the work of junior team members.


• Perform other related duties as assigned.