• Own end-to-end delivery of large-scale, complex projects across multiple workstreams, departments, and geographies
• Define and drive project strategy, governance frameworks, success metrics, and delivery roadmaps in alignment with organizational objectives
• Lead project intake, prioritization, and resource planning in partnership with senior leadership and the PMO
• Proactively identify and manage risks, dependencies, and conflicts across the project portfolio, escalating as appropriate
• Mentor and guide junior project managers and coordinators, building PM capability across the organization
• Champion continuous improvement in PM methodologies, tools, templates, and best practices
• Serve as the primary point of accountability for project delivery, maintaining trust and transparency with executive sponsors, business owners, and key stakeholders
• Design and deliver executive-level status briefings, steering committee presentations, and portfolio dashboards
• Facilitate complex stakeholder alignment sessions, resolving competing priorities and negotiating scope and timeline tradeoffs
• Build and sustain strong working relationships across business and technical teams, vendor partners, and external consultants
• Own the end-to-end UAT strategy for enterprise implementations, defining scope, entry/exit criteria, resource requirements, and risk mitigation plans
• Oversee UAT planning across multiple business units, ensuring comprehensive test coverage aligned to business requirements and acceptance criteria
• Lead UAT governance including defect triage meetings, prioritization of critical issues, and go/no-go readiness assessments
• Partner with QA leads, business analysts, and IT teams to ensure UAT environments, data, and tooling are ready and fit for purpose
• Drive executive sign-off processes and ensure documented approvals are in place prior to go-live decisions
• Identify systemic testing gaps and implement improvements to UAT processes for future projects
• Lead the planning and execution of enterprise system implementations, including ERP, CRM, HRIS, and other complex platform deployments
• Drive cutover strategy development including detailed run books, parallel processing plans, data migration validation, and rollback procedures
• Orchestrate go-live war room operations, serving as the central command for real-time issue identification, escalation, and resolution
• Coordinate across technical leads, infrastructure teams, vendors, and business operations to ensure seamless deployment execution
• Manage organizational change management activities including impact assessments, training strategy, and communication planning in partnership with HR and L&D
• Establish and lead structured post-implementation support programs, including tiered issue triage, SLA tracking, and escalation protocols
• Own the post-implementation review (PIR) process, driving root cause analysis, lessons learned documentation, and continuous improvement recommendations to leadership
• Monitor system adoption, KPI performance, and user satisfaction post-go-live, proactively flagging areas requiring intervention
• Oversee transition from project mode to operations, ensuring clean handoffs to support teams, IT operations, and business owners
• Maintain post-go-live project documentation, FAQs, known issues registers, and operational runbooks
• Manage project budgets ranging from $500K to multi-million dollar engagements, including forecasting, variance analysis, and executive reporting
• Oversee vendor contracts and third-party delivery partners, ensuring accountability to scope, schedule, and cost commitments
• Lead resource planning across blended teams of internal staff, contractors, and vendor consultants

• 5+ years of progressive project management experience, with at least 3 years leading enterprise-scale technology or business transformation projects
• Demonstrated experience owning UAT strategy, implementation planning, and post-implementation support for complex system deployments
• Proven ability to manage executive relationships and deliver effective presentations to C-suite audiences
• Strong command of project management methodologies including Waterfall, Agile, and hybrid approaches
• Experience managing project budgets of $500K or greater
• Proficiency with enterprise PM tools (e.g., MS Project, Smartsheet, Jira, ServiceNow PPM) and collaboration platforms (Teams, Confluence, SharePoint)
• Exceptional written and verbal communication skills with the ability to translate technical concepts for non-technical audiences
• PMP certification or equivalent (e.g., PgMP, PMI-ACP, PRINCE2 Practitioner)

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field; Master's degree or MBA a plus
• Experience leading ERP, CRM, or HRIS implementations (e.g., SAP, Salesforce, Workday, Oracle)
• Familiarity with ITIL, ITSM, or enterprise service management frameworks
• Experience with organizational change management (Prosci/ADKAR or similar)
• Prior experience in regulated industries (financial services, healthcare, government) is a plus
• Lean Six Sigma, SAFe, or other process improvement certifications are a plus

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.
• Must be able to communicate with customers/team members over the phone and in person.
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

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