Project Manager

The Role

This is an exciting opportunity for applicants who are enthusiastic about learning how to manage the implementation of enterprise SaaS-based software for the utilities industry.  

SpryPoint is looking for a Project Manager to exceed our customers' expectations. As part of a rapidly growing team, we’re looking for people who care about customers, are constantly strategizing for new ways of doing things, finding efficiencies and creating new processes to improve our overall project success.  

The successful candidate will spend the majority of their time working directly with our team and our utility customers to implement cutting-edge enterprise applications. As a member of the PMO team, you will work together with our SpryPoint customers and partners to deliver quality implementations.  We are looking for someone who seeks to constantly expand their knowledge of SpryPoint products and the utilities industry.  Reporting to the PMO, you will be the leader of multiple large projects, managing communications, capacity planning and risk, forecasting effort and revenue, while maintaining a positive and engaging presence with each of your project teams.   

Travel and working at client sites across North America will be required to be successful in this position. The successful candidate must be able to travel between the United States and Canada with no known legal or immigration related impediments.  


Project Managers will be responsible for the following:

Applying SpryPoint's hybrid implementation methodology to our enterprise projects

Developing realistic, manageable project schedules and ensuring they are up to date and accurate with appropriate task assignments and effort

In coordination with other Project Managers, prioritizing work effort across our Professional Services and Development teams to more clearly define project timelines and ensure balanced workloads

Maintain detailed and accurate project documents per the SOW and our implementation methodology

Proven financial acumen experience gained by managing projects

Experience negotiating resources and deliverables within a matrix organization

Experience negotiating with customers on modifications and compromises to project scope or deliverables based on project schedule, contingencies and predefined acceptance criteria

Using keen attention to detail to support the delivery of professional project documentation to our clients

Develop engaging relationships with our clients and our internal team at all departments and strata of the organization

Proven ability to understand and explain the impact of project discussions to both customers and internal stakeholders

Assist with gap analysis and discovery workshops 

Review and understand that all contractual and SOW requirements are being met and delivered successfully

Qualifications & Competencies:

Post-secondary degree or diploma, preferably in project management or business administration

Minimum three years experience related experience in enterprise project management

Familiarity with Agile methodologies and SaaS implementations

Currently holds and/or is pursuing a PMP, CAPM or comparable project management designation would be considered an asset.

Experience or familiarity with the utilities industry would be an asset

General familiarity or experience working with Management Information Systems, such as Customer Information Systems (CIS), Work Orders & Asset Management (WAMS), Mobile Workforce Management (MWM), and/or Geographic Information Systems (GIS) is a bonus. 

Technical Skills:

Fluent with productivity tools such as Google Suite, Microsoft Office and others.

Experience with web-based Portfolio/Project Product Management tools 

Both traditional and agile project management methodology training

Experience with SaaS-based product implementations would be an asset

Competencies:

Proven interpersonal skills, the ability to build and strengthen relationships (both internal and external), and the ability to foster cooperation with numerous stakeholders, including senior management, clients and business partners.

Exceptional communication skills and the ability to form engaging relationships 

Continuous improvement mindset and ongoing desire to learn and proactively bring forward new ideas

Ability to identify and mitigate project risks, estimate resource needs, and logically create project schedules

Ability to conduct project reviews with other Project Managers

Experience motivating and influencing individuals and teams

Effectively prioritize and execute tasks in what can be a fast-paced environment.

Strong analytical problem-solving skills with an emphasis on making decisions quickly and effectively.

Exceptionally organized and able to build and follow defined processes to ensure all tasks/steps are completed

Strong ability to multitask and manage multiple customer-facing projects a once

Confidence to work independently and interpersonal skills to work as a member of internal and external teams.

Strong written/documentation skills with excellent attention to detail.

Resourcefulness and an ability to develop a deep understanding of utility industries - electric, water, wastewater, gas, telecommunications, sanitation, and others.