Job Requisition Number: RC417043
Locations:
R. Lionesa
Leça do Balio, Portugal
Time Type: Full Time
Scheduled weekly Hours: 40
Worker Type: Regular
Posting Date: 13-September-2021
Closing Date: 30-November-2021
Job Family: FXE-EU: Project/ Process Analyst (ID)
Position Summary:
Every day at FedEx, over 450,000 team members, over 100,000 vehicles, and over 600 aircraft serve millions of people in 220+ countries and territories around the globe. Our work is more than the delivery of packages; we connect both our customers and our team members to solutions, possibilities and –most importantly—other people. Join us in this effort and discover how we equip and empower our people to deliver exceptional experiences and outstanding service.
FedEx Express has a challenging opening for a Project/ Process Analyst Associate
Across FedEx Express Field IT Infrastructure drives the innovation and adoption of standard processes, technology, and governance across all Field IT FedEx Express, enabling federated implementation of network services within Europe.
Within Field IT the primary mission of the European Network center of excellence Team is to ensure optimal network performance and availability. Provide L2-L3 24/7 support, capacity management on network and voice in the Europe region, working closely with in country Field IT teams.
Job Description
We're looking for a Project/ Process Analyst Associate with necessary technical background in the network environment, to be part of a technical RUN team. In a plan, build & run setup, this team is the run part to ensure optimal network performance and availability.
Key Responsibilities / Competencies:
- Gather quotes for all WAN MACD
- Ordering and orders follow-up
- Implementation supervision and coordination of all WAN MACD
- Service Management
- Billing Management
- Monitoring Tools Management
- CMDB Management
- PDSM/CAB change management
- SLA & Credit Management
The ideal candidate for this job will have key skills and strong experience in some or all the following areas:
- Fluent English both written and verbal
- Familiarity with enterprise IT infrastructure environments and general knowledge on principals of IT networks will be a plus, but is not a mandatory requirement
- Ability to provide feedback, manage tasks and work with goals.
- Team player with a can-do attitude.
- Flexible
- Demonstrated organization skills and excellent time management with ability to prioritize work based on business needs
- Self-starter, able to work with limited supervision
- With strong background using MS Office - Power Point, Microsoft Word and high proficiency of Excel.
- Familiar PDSM – used for change management.
- Detail oriented and comfortable working in a fast-paced office environment
- Ability to analyze data, as well as to analyze and revise operating practices to improve efficiency
- Willing to develop in a multinational/multicultural environment
We offer:
- FedEx offers employees a competitive benefits and reward package including a wide array of formal training and on the job learning opportunities.
- FedEx is one of the most admired companies and trusted brands year after year
- In joining FedEx, every team member commits to our Purple Promise — to make every FedEx experience outstanding—for the customer and for our fellow team members.
- Being a part of FedEx means you are a part of a global network of solutions that only continues to strengthen its capability to deliver what our customers need anytime, anywhere.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.