Quality Coordinator

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Conducts timely and accurate quality audits to support quality integrity across the site.
• Assists in executing customer quality requirements and identifies internal issues for resolution before shipping.
• Participates in trial tests and supports related documentation.
• Supports focus on improved quality levels by helping implement process improvements and reinforcing Team Member work efficiencies.
• Provides on-the-floor coaching and refresher training to Team Members on quality routines, as directed by the Quality Control Manager.
• Performs quality routines as outlined in the site process matrix and SOPs, and reports compliance gaps.
• Communicates and applies SHARP (Ship, Handle and Receive Properly) process updates to Team Members and helps enforce them on the floor.
• Supports the Quality Control Manager in delivering SHARP yearly certification.
• Helps ensure Team Members have access to the necessary tools to perform their assigned duties, and that tools (including the SHARP Process Manual) are routinely updated.
• Shares quality and Best Practice information with peers at other regional sites as directed.
• Tracks performance variances against job standards and escalates root cause findings and recommended corrective actions to the Quality Control Manager.
• Assists in the collection and reporting of performance measurements consistent with the customer.
• Participates in completion of Workshop Action Plans, projects and best practice sharing/implementation.
• Performs all other duties as assigned or needed by Holman.
• Reliable attendance at scheduled shifts.
• Performs all duties in conformance to appropriate safety and security standards.
• Perform all other duties as assigned or needed. , AR (s)
• Attendance - Ability to work required schedule and arrive at work on time. Ability and willingness to work the voluntary/mandatory overtime that is required during the busy season. Ability to work all shifts – days, nights, weekends, and holidays.

POSITION QUALIFICATIONS

Competency Statement(s)

• Communication - Ability to effectively communicate in writing and verbally in a courteous and professional manner with others. Ability to understand and follow verbal and written instruction. Ability to select and use appropriate communication methods.
• Mathematics- Ability to perform basic math (addition, subtraction, multiplication and division) in all units of measure using whole numbers, fractions and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
• Language – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, Team Members and management.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Relationship Building - Ability to establish and maintain effective working relationships with customers, co-workers and management.
• Productivity - Ability to maintain a level of production that meets or exceeds the established guidelines. Ability to work independently without interruptions.
• Paperwork - Completion - Ability to complete necessary paperwork neatly and accurately and according to established guidelines.
• Paperwork - Verification - Ability to verify paperwork necessary to ensure customer is receiving correct product. Ability to inspect condition of product received and product going out to ensure quality.
• Organized – Ability to follow a systematic method of performing a task.
• Planning/Organizing – Ability to prioritizes and plans work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans.
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly. Looks for ways to improve and promote quality.
• Adaptability - Ability to adapt to change in the workplace.; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Autonomy - Ability to work independently with minimal supervision.
• Personal Appearance – Dresses appropriately for position; keeps self well groomed. Adheres to facility dress code and hygiene requirements.
• Safety Awareness - Ability to identify and correct conditions that affect Team Member safety.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED) preferred.

Experience: One (1) to two (2) years related experience in a warehouse or manufacturing environment; prior quality, audit, or inspection experience preferred.

Computer Skills: Basic to intermediate computer or tablet skills.

Certificates & Licenses: None required.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Work is performed in both office and warehouse environments, with exposure to varying temperatures, noise, and material-handling equipment.
• Must be able to walk warehouse floors for extended periods and lift up to 25-50 pounds.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all responsibilities, duties, and skills required. Holman Logistics reserves the right to modify duties as business needs require.