Specific Accountabilities
Sales & Account Management:
· Develop and maintain strong relationships with existing customers and retailers
· Identify new sales opportunities and actively pursue new accounts within assigned territories
· Achieve or exceed monthly and annual sales targets
· Ensure product availability and optimal placement within retail and customer outlets
· Maintain regular communication with customers to understand their needs and support their business growth
Order Management & Coordination:
· Ensure accurate and timely order processing and delivery coordination
· Work closely with operations, supply chain, and finance teams to ensure efficient order fulfilment
· Monitor stock levels with customers to avoid out-of-stock situations
· Support customers with product information, pricing updates, and promotional programs
Reporting & Performance Monitoring:
· Track sales performance against targets and provide regular reports to management
· Maintain accurate sales records and activity reports
· Analyse sales data to identify trends and opportunities for improvement
· Utilize the CRM platform to track sales and customer management
Stakeholder Management
Internal:
· Business Development Team
· Operations and Supply Chain Teams
· Finance (Accounts Receivable/Payable)
· Senior Management
External:
· Key customers and retail partners
Education & Experience
· 1-2 years experience in customer service, preferably within FMCG or retail.
· Strong understanding of customer service metrics, processes, and systems (CRM tools such as Salesforce, Pipedrive, Hubspot or equivalent).
Behaviours & Attributes
- Customer-focused mindset with a passion for service excellence
- Excellent communication and interpersonal skills
- Analytical, detail-oriented, and data-driven
- Proactive, solution-focused, and resilient under pressure
- Ability to multitask and prioritise in a fast-paced environment
- Strong problem-solving and decision-making capabilities