What The Admin Will Do
Support the current Salesforce team in their management and handling of user Support tickets
Good experience on Service Cloud and Experience Cloud
Support internal users by troubleshooting and solving business problems within Salesforce
Assist internal users with data management queries
Assist internal users in creating reports and dashboards
Manage Salesforce users, their access and permissions
Communicate effectively with the business on queries raised
Provide testing support for solutions being developed by the Salesforce team
Learn about internal business processes with a view to supporting the continuous improvement of Salesforce
What The Admin Should Have
Salesforce Administrator Certification (ADM201)
Previous experience as a Salesforce Administrator
A good working knowledge of Flows
Strong experience with Data Loader, and a conscientious approach to data management
Confidence with all aspects of Salesforce’s security model (profiles, roles, permission sets, etc.)
A clear and effective communication style
Nice-to-Haves (but not Essential)
Any other Salesforce certifications
Experience using and debugging Process Builder and Flow
Specific experience working in a Helpdesk Support role
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